Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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Nikola is the best! She has provided me instant replies and solution to my problem. I had a problem with the Gorgias not displaying my entire page. Nikola gave clear instructions and voila, I got back like there's no problem at all.
Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!
The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :)
That's it! Thank you, Gorgias!
Feb 12/2020
I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias
Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year
Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.
Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.
Thank you!
Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Highly recommend!
GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!
The Gorgias team as been A1 helping us identifying an issue and solving it. I could not have hoped for a better experience! Strongly recommend!
I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!
Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!