Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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Great customer service - the onboarding videos, integrated tutorials and option to chat with an agent are really helpful!
The ability to integrate with multiple platforms seamlessly with Gorgias has been extremely helpful to our processes and the way we handle our customer service. An excellent experience so far with their customer service support and customer success managers.
It’s truly wonderful to read that we've been able to efficiently and professionally handle your queries. We are looking forward to having you on board for a long time. Thank you for taking the time to leave this feedback. 🤗
Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.
Great customer support! Always there to help when a question comes up! The app works great for our customer service as well and is easy to use.
Was helped By Marija M. She was very fast and super helpful, I had all my answers and correct links needed in a matter of minutes. Very professional and extremely friendly. Thank you
Gorgias has been our go-to best CRM service so far. We've tried several before, but their customer service and convenient integrations with a very user-friendly interface is what we need to run our business. Very satisfied with Gorgias!
Gorgias is an amazing app and has been instrumental in our customer support team's success. Their team is always helpful. Our recent need for help with their support team was resolved efficiently and successfully.
It is fantastic to hear that you’re enjoying our amazing platform! 🙏 If you have any idea that you’d like to us implement, or if there’s anything else we can do to make your experience even more enjoyable, we’d be more than happy to have a nice chat with you and your Team. 😊
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).
Dear Team,
It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏
Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.
What a wonderful message to read on this first day of spring! 😊 We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work! 🙏