Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.
Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.
Thank you!
Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Highly recommend!
GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!
The Gorgias team as been A1 helping us identifying an issue and solving it. I could not have hoped for a better experience! Strongly recommend!
I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!
After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!
Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!
Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.
We've been using Gorgias for about a year now and we cannot recommend it enough. Both our social media and customer support teams use Gorgias to handle inbound tickets from multiple channels. The thing we especially like is that issues/bugs get resolved quickly and that the guys are open to suggestions.
It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!