Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
Refine
-
By rating
Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!
We're so grateful for your kind words, EXO Drones Team! 🙏
Ensuring that all your questions are thoroughly answered is our top priority, and we're delighted to know that we've been able to exceed your expectations.
We're here for you whenever you need assistance, so please don't hesitate to reach out if you have any further questions or if there's anything else we can help you with.
Thank you for choosing Gorgias! 🤗
Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,
Hi Caci,
Thank you for sharing your experience! 🤩
Customer satisfaction is our top priority and it's rewarding to hear our efforts are recognized.
Whenever you need help, we're one message away! 🫶🏻
Despite trying for months, discussing back and forth with support, me and my partner never found a way to get notifications on our mobile devices to work. Also be advised, that you will regularly be logged off your mobile device resulting in you missing important live chats from customers. I don't recommend Gorgias - sorry.
Thank you for taking the time to share your experience with us, Team.
We truly regret to hear about the challenges you've encountered regarding notifications on your mobile devices and the inconvenience caused by being logged off unexpectedly.
We fully understand the importance of timely notifications and seamless accessibility to our platform, especially in managing live chats with customers. Rest assured, we are taking your feedback seriously and are investigating this matter to ensure we have found a resolution for you.
Once again, we regret for falling short of your expectations and thank you for bringing this matter to our attention. Your feedback helps us to continually improve our services for all our clients.
Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place.
4 stars instead of 5 as it is a little hard to set up and takes some getting used to.
Dear Ease Living Team,
Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels.
Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process.
If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out.
Thank you once again for your review and for choosing Gorgias. 🙏
The customer support at this "customer support" software is comically bad. I have been using this software for almost five years and can not wait to get away from it.
Hi WindowCleaner!
Thank you for sharing your feedback with us. We appreciate your input and regret any inconvenience you've experienced. Our team is committed to continuously improving our services, and we'll take your comments into serious consideration as we work to enhance the customer experience. 🙏🏼
Gorgias didn’t work for us in terms of pricing structure. It quickly became way more expensive than competitors offering a similar set of features and so we requested a cancellation of the service in September. Unfortunately that cancellation was not actioned and it wasn’t until December that we noticed Gorgias had been continuing to charge us. They refunded us once we reached out regarding this. They don’t make it easy to cancel, and you have to ‘request’ it rather than them having a simple ‘cancel button’. Clearly this setup leaves room for error.
Hi Pixie,
We apologize for the challenges you faced with Gorgias, particularly regarding pricing and the cancellation process. Most of the improvements we make come from suggestions and feedback like yours, so thank you so much for sharing your experience.
We genuinely appreciate your honesty and we hope to have the opportunity to improve your experience with us in the future.
I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day.
Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.
Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.
Thank you so much for sharing your review, NoCry Team! 🌟
We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear that our Shopify integration has been valuable for your business.
Here at Gorgias, we're committed to continually improving our platform and listening to our clients' feedback, so we truly appreciate your input.
We're sincerely excited to continue supporting your business as you grow. Thank you for choosing us! 💛
Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.
Silverette Usa Crew,
We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏
Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team!
We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.
On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.
Thank you for your feedback, Team!
We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore its full potential.
Please rest assured that we're committed to ensuring you get the most out of your experience with us. Thank you so much for recognizing that and sharing your story. 🙏