Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

April 11, 2024

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
United States
Over 2 years using the app
Gorgias Inc. replied April 15, 2024

Hello, Yogo Team.

Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your ...

March 26, 2024

Despite trying for months, discussing back and forth with support, me and my partner never found a way to get notifications on our mobile devices to work. Also be advised, that you will regularly be logged off your mobile device resulting in you missing important live chats from customers. I don't recommend Gorgias - sorry.

Navipair
Denmark
12 months using the app
Gorgias Inc. replied March 28, 2024

Thank you for taking the time to share your experience with us, Team.

We truly regret to hear about the challenges you've encountered regarding notifications on your mobile ...

March 27, 2024

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Renzo's Vitamins
United States
8 months using the app
Gorgias Inc. replied March 29, 2024

Thank you for your feedback, Team!

We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore ...

April 22, 2024

The customer support at this "customer support" software is comically bad. I have been using this software for almost five years and can not wait to get away from it.

WindowCleaner.com
United States
Over 1 year using the app
Gorgias Inc. replied April 29, 2024

Hi WindowCleaner!
Thank you for sharing your feedback with us. We appreciate your input and regret any inconvenience you've experienced. Our team is committed to continuously ...

March 25, 2024

The support from gorgias was very patient and friendly and helpful.

Skincerely Yours
Germany
About 2 years using the app
Gorgias Inc. replied March 28, 2024

Thank you so much for taking the time to share your positive experience with Gorgias!

Delivering excellent customer service is at the core of what we do, and it's incredibly ...

June 4, 2024

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

NotLabeled
United States
7 months using the app
Gorgias Inc. replied June 9, 2024

Dear NotLabeled Team,

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our support team, and especially with Magda ...

March 9, 2024

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support ...

Marbia Cosmetics
United Kingdom
2 months using the app
Gorgias Inc. replied March 11, 2024

Hi Marbia! 👋🏻
Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. ...

March 4, 2024

terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!

QuietLab
Hong Kong SAR
6 months using the app
Gorgias Inc. replied March 6, 2024

Dear, Team.

We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay ...

May 29, 2024

The app was great

C-IN2 New York
United States
About 3 years using the app
Gorgias Inc. replied May 31, 2024

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep ...

April 4, 2024

So grateful for the quick and responsive support team at Gorgias!

Pink Stork
United States
About 3 years using the app
Gorgias Inc. replied April 6, 2024

We're delighted to hear that you've had a positive experience with our Support Team!

Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you ...