Shop for Good Donation App

UPDATE: After a rocky start I am sincerely pleased to come back with good news. Apparently, my communications had gone to spam and that's why I never heard back. Once that was remedied, I can honestly say that Patty and the team have been INCREDIBLY responsive, helpful and patient with me on getting everything set up. I'm looking forward to giving back to my community and glad to know that I now have this team on my side to help in that effort! Thank you.

Terrible. I have been trying since June to get this set up. Sent multiple emails and have heard NOTHING back.

Try to do something good and support a cause/community and it's met with literally NOTHING.

Total waste of time; don't bother.

In all honesty I’m a high maintenance customer, but the team at Daily Karma never lets me down.

I ask for a lot and they deliver.

Shop For Good is a fantastic app. Easy to use and very customizable to fit your needs. They support so many charities and are so passionate about the causes. We've worked with them for a few years now and each campaign is a success with Shop for Good. Melaney and Natalie are a dream to work with, so helpful and responsive. We highly recommend Shop For Good.

We've been using the app for a while now and it makes the process super simple to setup and cuts down needing to do extra legwork. Emily provided me with amazing customer support. Love this app!

SECOND UPDATE: The devs reached out and things have resolved very positively. I really appreciate their desire to work with people who use their app.

UPDATE FOR DEV REPLY: I'm not talking about the pricing change, I'm talking about the removal of free features and making them paid. You're forcing your customers to make a decision between upgrading and paying you, or continuing with the current free plan but unable to make changes to certain (now paid) features. This is not okay, and it's unethical.

ORIGINAL REVIEW: While this app is great for automating donations and providing a lot of options when you're willing to pay the astronomical price of almost $300 per month, the free user is left with uncertainty and treated poorly.

I've been a free user for over a year now (I don't make enough money in my shop to justify the monthly subscription) and it's been great. However, Shop For Good and DailyKarma willing remove previously free features and move them to paid tiers with little to no notice (sorry I don't consider an email newsletter that I can't seem to find as notice).

A feature I had been using extensively the entire time (donations on specific products, because not everything in my store is meant for donations) was recently moved to the paid tier. While I am still able to use it as is, I'm unable to ever make any changes or add new products to it without needing to upgrade, and I find that to be quite disturbing on them to remove features from users and then force them to pay for it to return. It's shady business practices at best and greedy at worst. You're a social impact and donation app, not a massive profit machine.

This has left me needing to find another way to gather donations because their paid tiers would destroy my overhead and bleed my shop dry. They've been slow in emails (taking a week at a time to respond) and unwilling to help me out here other than to suggest I pay. I'm so disappointed and saddened by this whole experience.

(Note to anyone considering the free plan, read the fine print that wasn't there when I started, they take 10% of your donations to pay themselves. So that "free" tier is not actually free.)

We've had this app for a while, very helpful support team and setting up campaigns is pretty straight forward

Update today: Published my new theme and the Shop for Good widget duplicated itself on the theme. I had no idea as I tried everything!! Thanks for correcting this issue for me! Great App with Great Customer Service!! Thanks Emily and the dailyKarma team!! Shop for Good is one fo the best donating apps. Their team is so responsive, I had great success with Mel and Natalie. They truly care about giving. I tried donating on my site prior to using Shop for Good, it was a little challenging, but now the giving is effortless! Great Job! I will definitely pass your app. on to other businesses!

We had some questions about the charity we were fundraising for and DK answered all of them :) Great app and lovely support!

So helpful for our non-profit! It was exactly what we were looking for! The customer service has been some of the best out there, very quick to reply. If only every company was that quick!

We've worked with the DK team for over a year and they've been instrumental in helping us to digitally activate our social impact mission on our website. Navigating legalities and organizations is no easy task as you want to ensure you're doing right with the right people. Brands like ours are committed to giving back to the communities we serve and you need a knowledgeable partner who is willing to roll their sleeves up and help you achieve your goals. From a tech perspective, the application is super simple to integrate and the features are broad enough to help you maximize your social impact efforts no matter which track you choose. Thanks DK team for all you've done to help elevate our social impact programming.