Follow up. We were refunded the value corresponding to the mistake. Still looking forward to have to option to donate online, without compromising our POS operations. The features and values of giving back online are important for us!
I installed this app for my website, and they are charging me for the sales we had at our RETAIL BRICK AND MORTAR STORE through our point of sale system!!!!!!!! ???? . This is an app for online sales, where costumers can select a donation they like, so we give back! That said, this is NOT meant to be for my in person POS (Point Of Sale) operations business, where they don't even know that's an option!!!! Seriously?
Thank you for your feedback and for your inquiry through our support channels as well.
We apologize that there had been confusion regarding your POS orders and have remedied things both on the backend and for your processed amounts for the month as soon as we were made aware of the issue.
We work very hard to make sure our brand partners are happy as customer service is our top priority - please let us know if there's anything else we can do to remedy this for you.
Thank you for joining us in making the world more connected through giving back and we look forward to continuing to serve you.