DC WhatsApp Marketing+Helpdesk

DC WhatsApp Marketing+Helpdesk

Pricing
From $49/month. Free trial available.
Highlights
Works with the latest themes
Rating
4.9 (165)
Developer
DelightChat

WhatsApp Marketing & Broadcasts. Automated WhatsApp Abandoned Cart. Official WhatsApp Business API

DelightChat is a CRM helps Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WhatsApp catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, and smart routing.

DelightChat is a CRM helps Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WhatsApp catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, and smart routing. more
  • Send WhatsApp Broadcasts to segmented customer lists with green tick API number
  • Manage chats via team inbox across WhatsApp, IG, FB, Email & Live Chat
  • Automate replies with AI Assist, chatbots and canned responses
  • Recover abandoned carts & checkouts, send tracking links, back in stock alerts
  • Showcase products with WhatsApp catalog, verify COD orders & convert to prepaid
Highlights
Works with the latest themes

Languages

English

Works with

  • Email
  • Live Chat
  • Razorpay Payment Gateway
  • Facebook Messenger & Comments
  • Instagram DM & Comments
  • WhatsApp Business API

Pricing

Startup

$49 / month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WA, IG, FB, Email, Chat
  • WhatsApp Broadcast Campaigns + Catalog
  • Abandoned Cart Recovery on WhatsApp
  • COD Verification & COD to Prepaid Flows
  • Chatbot, Self-Service Widget, Mobile App
  • Support + Marketing ROI Analytics
  • GPT AI Assistant (10,000 free tokens/mo)
  • Optional: Back in Stock Alerts ($10/mo)

14-day free trial

Scale

$99 / month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • 20 Team Members
  • 10 Support Channels
  • 3 Shopify Stores
  • Free Green Tick Application
  • Shopify Flow: Custom Workflows
  • 1:1 Personalised Onboarding + WA Support
  • Optional: Back in Stock Alerts ($20/mo)

14-day free trial

Growth

$299 / month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • 50 Team Members
  • 25 Support Channels
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • Done For You Onboarding
  • Email, WA, Google Meet Support
  • Optional: Back in Stock Alerts ($30/mo)

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (165)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for centralizing communication across WhatsApp, emails, and social media, enhancing efficiency and workflow. They find the interface user-friendly and the integration with Shopify seamless, which improves automation and customer engagement. The support team is responsive, quickly addressing issues. Merchants consider the pricing reasonable for the value it provides, including features like marketing automation and campaign management, which improve team efficiency and customer response times.

May 20, 2025

At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times.

The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands.

Overall, a solid solution for centralizing support and scaling communication.

ZERO Makeup
Pakistan
About 1 year using the app
DelightChat replied May 21, 2025

Hi Team ZERO Makeup,

Thank you for such a thoughtful review! We’re delighted to know that DelightChat has helped your team improve efficiency and customer engagement across multiple stores. It’s always a pleasure to support forward-thinking teams like yours!

– Nithya from DelightChat Support Team

May 28, 2025

Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.

Secondhandbags AG
Switzerland
Over 2 years using the app
DelightChat replied May 29, 2025

Hi Team,

We truly appreciate your long-standing partnership and kind words! It's wonderful to know that DelightChat has consistently met your needs across channels. Thank you for trusting us all these years.

– Balaji from DelightChat Support Team

June 17, 2025

Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.

The Messy Corner
India
About 3 years using the app
DelightChat replied June 19, 2025

Hi Team The Messy Corner,

Thank you for the fantastic review! We’re so glad to hear that DelightChat is helping you streamline CRM and run effective retention campaigns. It’s amazing to see brands like yours make the most of WhatsApp and social media automation - we’re always here to support your growth.

– Dharmapriya from DelightChat Support Team

Support

App support provided by DelightChat.

Get support

Developer

DelightChat

Gopal Krishna Complex, 45/3 Residency Road, MG Road, BENGALURU, KA, 560025, IN

Launched

January 25, 2021 · Changelog

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