WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

From $49/month. 14-day free trial. Additional charges may apply.
Rating (4.6)
Reviews
Developer

About this app

Launched

January 25, 2021

Languages

English

Works with

Facebook Messenger, Instagram, Email, Live Chat, WhatsApp API

Manage Customer Service on WhatsApp, Instagram, FB, Email, Chat. Send WhatsApp Marketing Broadcasts.

DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automations, retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand.

DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automations, retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand. more
  • Manage customer chats from WhatsApp, Instagram, Facebook, Email & Live Chat.
  • Assign chats to team members, reply faster with templates and automations.
  • Send WhatsApp Broadcast campaigns to your customer lists and increase sales.
  • Recover Abandoned Carts, send Order Tracking link, increase Retention Marketing.
  • Get Official WhatsApp Business API access and Green Tick.

Pricing

14-day free trial

Startup

$49/month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

Startup

$49/month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

73 reviews

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited December 12, 2022

Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.

The Simple Brew
India
3 months using the app
DelightChat replied August 3, 2023

Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal.

We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard.

If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve.

Thanks again for your support and for being a part of the DelightChat community.

Best,
- Baz
DelightChat.io

December 2, 2022

I have been using Delight Chat on two of my Shopify stores for several months now. The service has been spectacular. I have used other whatsapp based API apps, but I can safely say that delight has the best features.

Branny
Pakistan
5 months using the app
DelightChat replied August 3, 2023

Thank you for your glowing review! It's fantastic to hear that DelightChat has been a valuable asset for not just one, but two of your Shopify stores.

We're especially thrilled that you find our features superior to other WhatsApp-based API apps. We strive to provide the best tools for our users, and your feedback affirms that we're on the right track.

Remember, we're here for you. If you have any questions or ideas for new features, we'd love to hear from you.

Thanks for being a part of our DelightChat family.

December 25, 2022

Highly recommended one-in-all app with seamless integration with Instagram, facebook, email and WhatsApp all at one place. The support team is quite responsive. Deep integration with Shopify helps in pulling important details.

Worth the price ! Must have for all online stores.

AURAVE
India
4 months using the app
December 5, 2022

DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!

Rasvihar • Jewellery for life
India
11 months using the app
DelightChat replied August 3, 2023

Hi Akshat,

Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months.

We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated.

Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration.

- DelightChat Team

June 30, 2023

Delightchat has revolutionized the way We handle customer support, making it an absolute joy to provide excellent service. As an e-commerce business Manager, I understand the importance of seamless communication with customers, and Delightchat has truly exceeded my expectations in this regard. One standout feature of Delightchat is its multi-channel integration. It seamlessly brings together all major messaging platforms like Facebook Messenger, WhatsApp, Instagram, and more into a single, unified inbox. This consolidation has eliminated the need for multiple apps and significantly streamlined my workflow. I can now respond to queries and resolve issues promptly, regardless of the channel the customer chooses to contact us through.

Kudos to the Delightchat team for creating such a remarkable app!

House Of Masaba
India
12 months using the app
DelightChat replied August 3, 2023

Hi Gunjan,

Thank you for the fantastic review! We're thrilled that DelightChat has been able to streamline your customer support process and exceed your expectations. It's great to hear that our multi-channel integration has been particularly useful.

Your feedback motivates us to keep improving. If you need any assistance or have suggestions, feel free to reach out.

Thanks again for being a part of the DelightChat community.

Best,
- Baz

About this app

Launched

January 25, 2021

Languages

English

Works with

Facebook Messenger, Instagram, Email, Live Chat, WhatsApp API

Built by DelightChat

About DelightChat

4.6 average rating

2 years building apps for the Shopify App Store

Support

Send a message

support@delight.chat

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