Support Helpdesk + Live Chat

Support Helpdesk + Live Chat

by Saasberry Apps, Inc

DelightChat: Emails, Instagram DMs, FB Messenger and Live Chat

4.8 of 5 stars(26 reviews)

Omnichannel Support Inbox

Easily manage Live Chat, Messenger, Instagram DM, FB & IG comments and Emails from one screen.

Automate 30% support tickets

Automate every “where’s my order” ticket for your store and focus on answering more critical customer issues.

Fast Reply in two clicks

Reply in 2-clicks using Fast Reply templates. Personalize templates using customer & order data from Shopify.


About Support Helpdesk + Live Chat

The feature-rich & affordable customer service helpdesk for Shopify & Shopify Plus stores. Start today for free!

DelightChat is a Shopify helpdesk to manage customer support across channels from a single screen. Fast-growing Shopify stores use us to streamline customer service requests, reduce response time, and stay on top of all customer queries.

Here are 8 ways DelightChat can help you streamline your support ops:

1) Manage Live Chat Instagram DMs, Facebook Messenger, FB/IG comments, WhatsApp & Email from one screen

No more switching between tabs. Easily reply to your customers across channels from one place, never miss replying to a query, and save your team dozens of hours every week.

(WhatsApp Support Inbox requires API access via SuperLemon app on Shopify)

2) Automate “where’s my order” queries

DelightChat’s self service helpdesk can automate 30% of tickets, such as order status queries. Customers can “Track order", ask for a refund or exchange, all from one convenient widget on your store.

Automation rules can read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link. It’s magic!

3) Answer common questions in a matter of seconds

Reply to repetitive queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

4) View Shopify order data next to tickets

Quickly see customer & order details such as order ID, products ordered, and more.

Coming soon: Directly edit, refund, duplicate or cancel a Shopify order within the app.

5) Automatically assign, reply & resolve tickets

Save a dozen hours per week using automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set up auto-responders.

6) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

7) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk..

8) Support on-the-go with mobile apps

Reach your customers from anywhere with our Android & iOS mobile apps.

Delight Chat is a feature-rich alternative to Gorgias, Tidio, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, UVDesk & eDesk. We have everything you need to power your ecommerce brand.

We also integrate with SuperLemon app for WhatsApp Support Inbox (requires WhatsApp API).

Start today for free!

Integrates with

  • Facebook Messenger,
  • Instagram,
  • Email,
  • SuperLemon,
  • WhatsApp,
  • Live Chat

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Free

Free

  • 100 tickets/month
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • Contact Us Widget
  • Help Center

Startup

$29/month

$10 per extra 100 tickets

  • 500 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automations

Scale

$99/month

$8 per extra 100 tickets

  • 2000 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automation

Growth

$249/month

$5 per extra 100 tickets

  • 6000 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Studio by TCS

One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution

Refined Living

This app is fantastic and the team is very committed to ensuring every store owner has a pleasurable experience. I am talking about requesting a feature at 9am this morning (Which most apps/companies say we will add it to our list and never do it) Not DelightChat! They had this feature implemented on the same day. Really awesome and the app itself is just great.

Developer reply

November 18, 2021

Hi James,

Yay! Thank you for the wonderful words. It gives us a deep sense of joy when even the new users like you derive value out of DelightChat.

It is also assuring for us that we are headed in the right direction by keeping our customer experience first. Thank you once again for sharing the feature request and helping us serve you better.

Cheers,
Devina
Product Manager @DelightChat

The Gentle + Classical Press | Life, Abundantly

Our small team has been using Delightchat for about 4 months now. We absolutely love it! We've LOVED the ability to communicate in app about particular emails, issues our customers are having, etc. The quick replies are a life saver. It's a one-stop shop for us. We also love the bubble on the screen and the ability to input FAQ there for customers to utilize. The support is great too :)

Developer reply

November 18, 2021

Hi Erin,

It's such an honour being trusted by such a beautiful, gentle and caring brand as yours. We will keep raising our bar to continue delighting you in future!

Regards,
Devina
Product Manager @DelightChat