Helpdesk for Customer Service

The feature-rich & affordable customer service helpdesk for Shopify & Shopify Plus stores. Start today for free!

DelightChat is a Shopify helpdesk to manage customer support across channels from a single screen. Fast-growing Shopify stores use us to streamline customer service requests, reduce response time, and stay on top of all customer queries.

Here are 8 ways DelightChat can help you streamline your support ops:

1) Manage Email, Facebook Messenger, FB/IG comments, WhatsApp from one screen

No more switching between tabs. Easily reply to your customers across channels from one place, never miss replying to a query, and save your team dozens of hours every week.

Coming soon: Instagram DMs, Live Chat & SMS.

(WhatsApp Support Inbox requires API access via SuperLemon app on Shopify)

2) Automate “where’s my order” queries

DelightChat’s self service helpdesk can automate 30% of tickets, such as order status queries. Customers can “Track order", ask for a refund or exchange, all from one convenient widget on your store.

Automation rules can read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link. It’s magic!

3) Answer common questions in a matter of seconds

Reply to repetitive queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

4) View Shopify order data next to tickets

Quickly see customer & order details such as order ID, products ordered, and more.

Coming soon: Directly edit, refund, duplicate or cancel a Shopify order within the app.

5) Automatically assign, reply & resolve tickets

Save a dozen hours per week using automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set up auto-responders.

6) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

7) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk..

8) Support on-the-go with mobile apps

Reach your customers from anywhere with our Android app. Coming soon: iOS app.

DelightChat is a feature-rich alternative to Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, UVDesk and eDesk. We have everything you need to power your ecommerce brand.

We also integrate with SuperLemon app for WhatsApp Support Inbox (requires WhatsApp API).

Start today for free!