Reviews (196)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to manage conversations across multiple channels, including WhatsApp and social media, from a single dashboard. Features like broadcast messages with carousel cards and CTA buttons, along with automation and seamless Shopify integration, are particularly valued. The intuitive interface suits those without a technical background, and the responsive customer support team is quick to resolve issues, ensuring smooth operations.
Refine
-
By rating
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.).
The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing.
1. Unexpected extra charges:
We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.”
2. Canceling equals losing paid time:
We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money.
3. Unused balance non-refundable:
We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost.
In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us.
If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan,
Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth.
To clarify a few points for future merchants reading this:
1. Overage charges:
We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward.
2. Cancellation & unused subscription time:
While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier.
3. WhatsApp marketing balance:
We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward.
4. Product innovation & AI features
Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out.
Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience.
Thank you again for the years you spent with us at DelightChat.
We wish you and your business the very best moving forward.
- Baz, DelightChat
Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.
Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background.
Always here when you need us.
– Nithya from DelightChat Support Team
DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.
Thank you so much for the kind words! 🙌
We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations.
It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead!
- Dharmapriya from DelightChat Support Team
I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!
Hi Team maxxspeed,
Thank you for the amazing feedback! We’re so happy to hear that our team has been helpful and responsive. It’s great to know we’ve made a positive impact on your experience with our WhatsApp marketing dashboard. We’re always here if you need us!
– Balaji from DelightChat Support Team
Title: Smooth Setup & Excellent Support
Review:
We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance.
The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience.
— Linen Culture (www.linenculture.in)
Hi Team Linen Culture,
Thank you for such a thoughtful and detailed review! We’re thrilled to know DelightChat is helping your team streamline communication, orders, and automations and that the setup was smooth. It’s a pleasure supporting your journey, and we’re here whenever you need us.
– Dharmapriya from DelightChat Support Team
We’ve had a great experience using DelightChat. The platform is very easy to use and helps us manage customer conversations smoothly across different channels. What really stands out is their customer support-absolutely top-notch, quick to respond, and extremely supportive whenever we need help. The team genuinely cares about solving issues and guiding us properly. Overall, DelightChat is a reliable, efficient, and well-built product. Highly recommended for any business looking to improve customer communication
Really appreciate the lovely feedback! 💬
We’re so glad to hear that our omnichannel platform and support team are making a real difference for you. It's always our goal to be a reliable and responsive partner to your business.
Thank you for the trust and recommendation! 💛
- Nithya from DelightChat Support Team
Delight Chat is an excellent platform with a very supportive and professional team. Their support team is sincere, responsive, and always helpful. Highly recommended!
Thank you for the kind words! We're so glad to hear that DelightChat has been a helpful tool for your business. If there's ever anything more we can assist with, our team is just a message away.
- Nithya from DelightChat Support Team
Amazing customer support!
The app itself is great, but the support team is what really makes it stand out. I had a small issue with configuration and Support Agent jumped in immediately to fix it. It’s rare to get such fast responses. 10/10 service.
Hi Team Eklipz,
Thank you for the amazing feedback! We’re so glad our support team could step in and resolve things quickly for you. Fast, reliable service is exactly what we strive for and it’s wonderful to hear it’s made a difference!
– Nithya from DelightChat Support Team
everything is amazing, prices are very resunable compared to what you are getting, and one of the best customer support experiences I have ever had
Hi Team بساطة,
Thank you for such a glowing review! We’re thrilled to know you’ve had an amazing experience with both our pricing and customer support. It’s been a pleasure having you with us for nearly two years - we truly appreciate your continued trust!
– Dharmapriya from DelightChat Support Team
Overall, it was a great experience, from onboarding and integration to day-to-day usage and issue resolution. DC supported us at every step.
Thank you for the thoughtful feedback, IndiThings!
We’re so happy to hear that the onboarding and integration experience was smooth, and that our team could support you throughout.
– Balaji from DelightChat Support Team