Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for centralizing communication across emails, WhatsApp, and social media, streamlining customer interactions and boosting engagement. Key features include automation, analytics, and deep Shopify integration, enhancing business efficiency and conversions. The user-friendly interface and responsive support team, which resolves issues quickly, are also appreciated. Additionally, a feature request section allows merchants to suggest and vote on new features, demonstrating responsiveness to merchant needs.
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We have been using the app for more than 2 years. The experience has been nothing short of excellent!
The platform is user-friendly, making it easy to create and send emails. What stands out the most is the excellent customer support—anytime I've had a question or needed help, the team has been prompt and helpful.
DelightChat has become an essential tool for my day to day office work and I highly recommend it to anyone looking for a reliable and feature-rich email provider.
Hi Team Hardrock4X4,
Thank you so much for your fantastic feedback and for being with us for over two years! We’re thrilled to hear that you’ve had an excellent experience with DelightChat, and it’s wonderful to know that our platform has become an essential part of your daily workflow. We’re especially glad that our customer support has been prompt and helpful whenever you’ve needed assistance. Your recommendation means the world to us! If there’s anything else we can do to enhance your experience, don’t hesitate to reach out—we’re always here to help.
Regards,
Thejus
I have been using DelightChat for WhatsApp marketing for a couple of months now and am happy with the experience. The interface is user-friendly and intuitive, making it easy to navigate even without prior training. The onboarding process was smooth, with excellent support from the DelightChat team, who were always just a message away to assist me.
DelightChat is super easy to use and reasonably priced, making it a great addition to my WhatsApp marketing toolkit!
Hi DelightChat Team,
We’ve been using delight chat for customer support, and overall, the experience has been fantastic! Your service and support are excellent, though we feel a few updates could make the software even better.
Hi Team Kidulan,
Thank you so much for your kind words and for choosing DelightChat for your customer support needs. We’re thrilled to hear that your experience has been fantastic and that our service and support have met your expectations. We’re always looking for ways to improve, so please feel free to share any specific updates or features you’d like to see—we’d love to hear your ideas! Thanks again for your feedback and support!
Regards,
Thejus
This is a great app and it has tied everything together very nicely for us.
There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended.
Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications.
If this would be resolved, it would definitely be a 5-star app for us.
Hello Pawphoria Team,
Thank you for your review and for highlighting our app's positive impact on your business in South Africa. We sincerely apologize for the issues with the notification system and understand the inconvenience it has caused.
Please be assured, our team is prioritizing this matter and working diligently to resolve it. We are committed to ensuring that our app fully meets your needs and helps you avoid missing any critical team or client notifications.
We appreciate your patience and are here to assist with any further concerns or feedback. Your satisfaction is our goal, and we hope to upgrade your experience to a 5-star rating soon.
Thank you for choosing DelightChat!
Good app and support
Hi Team CowVed,
Thank you for your feedback! We're glad to hear that you find our app to be good and that you've had a positive experience with our support team. Your satisfaction is important to us, and we're here to assist you whenever you need. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support!
Regards,
Thejus
Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.
Thank you for your positive review! We're delighted to hear that DelightChat has been a valuable tool in consolidating messages from various platforms and helping you organize your customer inquiries.
Your feedback is greatly appreciated and motivates us to continue improving our service. If you ever need assistance or have suggestions, don't hesitate to reach out.
Thanks for being a part of the DelightChat community.
I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!
Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.
Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal.
We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard.
If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve.
Thanks again for your support and for being a part of the DelightChat community.
Best,
- Baz
DelightChat.io
There is only an android app so I cannot review that. There are some bugs. I tried connecting social media channels and it says they've successfully connected. However, when I sent a test message to our IG account it did not come through the DelightChat dashboard. The app has great potential and I cannot wait for the IOS app.
Hi Soeur Co team, this is Preetam co-founder at DelightChat. Please accept my sincerest apologies for the trouble you faced.
I have replied to your email so that we can get on a call and resolve the problem where you are unable to access the app dashboard. I assure you, we will do everything to ensure you have a smooth experience from now on.
As for an app for Apple products, our iOS mobile app is releasing in the next 1 week. We will include you in the early access so that you can use DelightChat from the convenience of your phone.
I'll wait for your reply on the email.
Kind regards,
Preetam
Hi Team Masumi Mewawalla,
Thank you for your positive feedback! We’re glad to hear that you had a great experience with us. If there’s anything we can do to make it even better, please feel free to let us know. Your feedback is valuable, and we’re here to help however we can!
Regards,
Thejus