Reviews (136)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.

February 5, 2022

I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.

tienda-del-cafe-colombia
Colombia
About 1 month using the app
DelightChat replied February 8, 2022

We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words.

DelightChat hopes to continue to delight you, always.

Cheers,
Team DelightChat

February 8, 2022

The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.

Skillmatics
India
About 1 month using the app
DelightChat replied February 21, 2022

Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!

Cheers to more growth!
DelightChat

January 12, 2023

Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!

minzo-jp
United Kingdom
About 1 month using the app
December 26, 2022

Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!

Nakano Knives
United Kingdom
12 days using the app
DelightChat replied August 3, 2023

We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game changer for your customer service needs.

Your kind words about our support team and pricing are greatly appreciated. We strive to provide top-notch service at a value-for-money price.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.

April 22, 2022

I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!

Shop Curls
Kuwait
8 days using the app
DelightChat replied May 31, 2022

Your review made us the happiest, Badriya! Thank you! It is amazing to work with the Shop Curls Team, as always. Onwards and upwards! :)

February 5, 2022

5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.

Skillmatics World
United States
5 days using the app
DelightChat replied February 8, 2022

Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.

Thanks,
Team DelightChat

May 16, 2022

Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.

Nesuto Singapore
Singapore
4 days using the app
DelightChat replied May 31, 2022

We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.

January 1, 2022

Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.

Skillmatics
United States
1 day using the app
DelightChat replied January 11, 2022

Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and watch you grow.

Regards,
DelightChat team

September 2, 2021

Better than Zendesk and Freshdesk. I've used all those and Delight is more intuitive and simple to use.
Recommended!

Boost™
United States
5 minutes using the app
June 10, 2024

somersault.life
India
About 1 year using the app
DelightChat replied June 14, 2024

Hi Team Somersault.life,

Thank you for your wonderful review! 

Please feel free to reach out to us if you have any questions or need further assistance.

Best regards,
Thejus