DC: WhatsApp Marketing + API , 96 reviews
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DelightChat is incredibly valuable, user-friendly, and backed by an exceptionally proficient support team.
Dear Alaa,
I wanted to express my heartfelt gratitude for your recent review of DelightChat. Your kind words mean the world to us, and we're thrilled to hear that you find our platform valuable, user-friendly, and appreciate our proficient support team.
At DelightChat, we are committed to providing our users with the best possible experience, and your feedback reinforces that we're moving in the right direction. Knowing that our efforts have made a positive impact on your experience is incredibly motivating for our entire team.
We will continue to work tirelessly to maintain the high standards that you've come to expect from us and to further improve our platform to meet your needs even better.
Once again, thank you for taking the time to share your thoughts and for being a part of the DelightChat community. If you ever have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Warm regards,
Baz
Absolutely love DelightChat for customer service. The integration was seamless and simple, and the UI is easy to use. I also like that they have autoresponders which helps offset the labor of sending the same email over and over. Pricing is great for all the features you receive.
Their support staff is incredibly responsive and very receptive to my suggestions. There are some features I would love to see - search functionality, multi-select for closing and tagging, exporting of emails, and ability to send custom mass emails.
Hey Nas,
You've been our most valued customer, and it is such a pleasure to hear the kind words.
Thanks a ton for taking out the time to leave your feedback - we promise we will continue to improve and bring you these features.
Warm Regards,
Team DelightChat
One word for DelightChat, Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but we wanted something custom suited to our operations and to handle the high volume of tickets across multiple channels and that is where these guys stepped in. The team is very agile and the most amazing part is, whenever there is a blocker, their whole team steps in and solves it almost instantly. We cannot thank the DC team enough for introducing such a wonderful tool out there.
Delightchat stands by its name. Whatsapp, FB and emails on a single panel has eased out our operations and increased our responsiveness.
Have been with them since SuperLemon, these guys have done really good work.
The team has been super responsive and helpful.
They know what the customer wants and they communicate in a way the customer understands it.
Great job guys!!
Thank you Sireesh for the wonderful review. It's been a pleasure working with mymillets over the months, learning about your business and helping you manage customer support. Thanks for being part of the DelightChat journey :)
Preetam,
Co-founder
We loved it helped us a lot. We can reply to all your customers in one place, respond to the customer's comments too and the best thing which is magnificent is the automation rules that auto-response to your customers depending on their order status.
Big thanks team DarBeauty for your appreciation. We're soo glad you're finding value in DelightChat.
We built automation rules with care and I'm sure you would enjoy using these features too - quick replies and auto-assignment of tickets based on different conditions.
Cheers to more growth and happy customers :)
Devina,
Product Manager @DelightChat
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!
It's been wonderful working with the entire Sleepy Owl team, hearing your honest and thoughtful feedback which has helped us make DelightChat a better tool, one day at a time. We thank you for being onboard with us on this journey :)
Preetam,
Co-founder
Been using this app for over a month now, really like the fact that everything is in one window. from Order information (majorly for WISMO queries) to product links/images (for conversational commerce), its reduced our reply time and effort significantly. With Instagram DM's integration done last month, its really become a one place solution to engage and help our customers.
DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!
Hi Akshat,
Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months.
We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated.
Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration.
- DelightChat Team
Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly.
It stream lines our processes which is great.
Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)
Después de mucho buscar alternativas para gestionar todas nuestras cuentas de contactos de nuestros clientes (RRSS, Email, Whatsapp, Tienda web, entre otros)… encontramos la gran plataforma DelightChat. Estamos muy satisfechos con los resultados obtenidos, por sobre todo la ayuda que nos ha brindado para potenciar al máximo los canales de contacto, además de, el apoyo constante que nos brindan ... recomendados al 100000%
Hola MiniNuts,
¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que DelightChat ha sido la solución que estabas buscando para gestionar todos tus canales de contacto.
Es fantástico escuchar que nuestra plataforma te ha ayudado a potenciar tus canales de contacto y que estás satisfecho con los resultados obtenidos. Tu éxito es nuestro éxito.
Agradecemos tus amables palabras sobre nuestro apoyo constante. Estamos aquí para ti siempre que nos necesites. ¡Gracias por ser parte de la familia DelightChat!
Saludos,
- Baz
DelightChat.io