Reviews (137)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.

December 5, 2022

DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!

Rasvihar • Jewellery for life
India
Almost 2 years using the app
DelightChat replied August 3, 2023

Hi Akshat,

Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months.

We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated.

Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration.

- DelightChat Team

November 10, 2021

Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly.
It stream lines our processes which is great.

Cake Creations by Kate™
Australia
Almost 2 years using the app
DelightChat replied November 10, 2021

Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)

October 11, 2022

Después de mucho buscar alternativas para gestionar todas nuestras cuentas de contactos de nuestros clientes (RRSS, Email, Whatsapp, Tienda web, entre otros)… encontramos la gran plataforma DelightChat. Estamos muy satisfechos con los resultados obtenidos, por sobre todo la ayuda que nos ha brindado para potenciar al máximo los canales de contacto, además de, el apoyo constante que nos brindan ... recomendados al 100000%

MiniNuts expertos en coches y sillas de auto para bebé
Chile
Almost 2 years using the app
DelightChat replied August 3, 2023

Hola MiniNuts,

¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que DelightChat ha sido la solución que estabas buscando para gestionar todos tus canales de contacto.

Es fantástico escuchar que nuestra plataforma te ha ayudado a potenciar tus canales de contacto y que estás satisfecho con los resultados obtenidos. Tu éxito es nuestro éxito.

Agradecemos tus amables palabras sobre nuestro apoyo constante. Estamos aquí para ti siempre que nos necesites. ¡Gracias por ser parte de la familia DelightChat!

Saludos,
- Baz
DelightChat.io

Edited August 24, 2023

We are using this app for the last several months. All our customer support is now in one place after using it and we are also able to automate the customer flows on Whatsapp through delight chat only.
The support team is very cooperative. Thanks to Baz Chordiya who always replies the queries instantly.

Assembly
India
Over 1 year using the app
DelightChat replied August 3, 2023

Hi Team,

Thank you for your wonderful review! We're delighted to hear that DelightChat has been able to centralize your customer support and automate your customer flows on WhatsApp over the past several months.

Your kind words about our support team are greatly appreciated. We strive to provide quick and effective assistance to all our users.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.

June 8, 2022

Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

Ritualistic
India
Over 1 year using the app
DelightChat replied June 9, 2022

Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;)

Wishing the best for Ritualistic Team. Hurray! :)

June 15, 2021

DelightChat is by far the best app that we have come across to help streamline customer interactions. The DelightChat team is super helpful and are very quick to respond to requests. I would very highly recommend the app.

Nestasia
India
Over 1 year using the app
DelightChat replied June 15, 2021

Thank you to Anurag and the entire Nestasia team for believing in us. We are super grateful to have you onboard and make customer support awesome for your brand :)

Preetam,
Co-founder

June 1, 2022

Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Theater.xyz
India
Over 1 year using the app
DelightChat replied June 1, 2022

We have a huge smile on our faces while we read your review, Anugya. Thank you for describing your experience with DelightChat and acknowledging our team's work so beautifully! Looking forward to continuing delighting you and your customers. :)

December 17, 2021

Absolutely love it! Customer support tasks now can be done quickly and easily with quick reply template and automated reply. We are now able to respond quicker and give a better customer support experience to our customers. I kid you not, give it a shot and you'll thank me later.

Smarter Pet Supplies
Hong Kong SAR
Over 1 year using the app
DelightChat replied December 19, 2021

It has been an absolute joy and honour working with you all, SmarterPetSupplies Team. Thank you for continuing to place your trust in us. We are determined to continue delighting you and watch you grow!

Cheers,
Devina (Product Manager @DelightChat)

December 2, 2022

I have been using Delight Chat on two of my Shopify stores for several months now. The service has been spectacular. I have used other whatsapp based API apps, but I can safely say that delight has the best features.

Branny
Pakistan
Over 1 year using the app
DelightChat replied August 3, 2023

Thank you for your glowing review! It's fantastic to hear that DelightChat has been a valuable asset for not just one, but two of your Shopify stores.

We're especially thrilled that you find our features superior to other WhatsApp-based API apps. We strive to provide the best tools for our users, and your feedback affirms that we're on the right track.

Remember, we're here for you. If you have any questions or ideas for new features, we'd love to hear from you.

Thanks for being a part of our DelightChat family.

October 11, 2022

This is the best CRM software you can ever have, the Whatsapp API feature is just amazing, my Organisation has generated more than 10X returns just by using one of their features. No second thoughts just have this software for your organisation.

Organic & Real
United Arab Emirates
Over 1 year using the app
DelightChat replied August 3, 2023

Thank you for your outstanding review! We're overjoyed to hear that DelightChat has been a valuable asset for your organization over the past four months.

Knowing that our software has contributed to a 10X return for your organization is incredibly rewarding. Your success is truly our success.

Thank you for your high praise of our WhatsApp integration. We're glad it's making a significant difference for your business.

As always, we're just a message away if you ever need assistance or have suggestions.