Reviews (137)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.

September 8, 2021

Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.

Untung
India
Over 1 year using the app
October 5, 2023

DelightChat is incredibly valuable, user-friendly, and backed by an exceptionally proficient support team.

METRO BRAZIL
United Arab Emirates
Over 1 year using the app
DelightChat replied October 10, 2023

Dear Alaa,

I wanted to express my heartfelt gratitude for your recent review of DelightChat. Your kind words mean the world to us, and we're thrilled to hear that you find our platform valuable, user-friendly, and appreciate our proficient support team.

At DelightChat, we are committed to providing our users with the best possible experience, and your feedback reinforces that we're moving in the right direction. Knowing that our efforts have made a positive impact on your experience is incredibly motivating for our entire team.

We will continue to work tirelessly to maintain the high standards that you've come to expect from us and to further improve our platform to meet your needs even better.

Once again, thank you for taking the time to share your thoughts and for being a part of the DelightChat community. If you ever have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help.

Warm regards,
Baz

June 15, 2021

At Anveshan, delight chat helped our customer experience so much. Having all the chat platforms integrated in a single platform with such great integration with Shopify was really awesome. Along with that, the whole team is very proactive with any issue we face during our usage or any small tweak we like to have in product. Would highly recommend to give DelightChat a try.

Anveshan
India
Over 1 year using the app
DelightChat replied June 15, 2021

Thank you Ayush for trusting us to help manage your customer support operations. We are grateful that you decided to join us in our journey and give us feedback to help us grow. We will keep improving DelightChat until we are the best support tool for ecommerce brands!

Preetam,
Co-founder

June 30, 2023

Delightchat has revolutionized the way We handle customer support, making it an absolute joy to provide excellent service. As an e-commerce business Manager, I understand the importance of seamless communication with customers, and Delightchat has truly exceeded my expectations in this regard. One standout feature of Delightchat is its multi-channel integration. It seamlessly brings together all major messaging platforms like Facebook Messenger, WhatsApp, Instagram, and more into a single, unified inbox. This consolidation has eliminated the need for multiple apps and significantly streamlined my workflow. I can now respond to queries and resolve issues promptly, regardless of the channel the customer chooses to contact us through.

Kudos to the Delightchat team for creating such a remarkable app!

House Of Masaba
India
Over 1 year using the app
DelightChat replied August 3, 2023

Hi Gunjan,

Thank you for the fantastic review! We're thrilled that DelightChat has been able to streamline your customer support process and exceed your expectations. It's great to hear that our multi-channel integration has been particularly useful.

Your feedback motivates us to keep improving. If you need any assistance or have suggestions, feel free to reach out.

Thanks again for being a part of the DelightChat community.

Best,
- Baz

October 27, 2021

This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.

RugWeave
India
About 1 year using the app
DelightChat replied November 2, 2021

Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.

June 16, 2021

This app really help us to have a more organized WhatsApp Business so we can speak directly to our customers and know every piece of information needed.

SoyMacho.com
Mexico
About 1 year using the app
DelightChat replied June 17, 2021

Thank you Alberto for being one of our first users of the WhatsApp integration with SuperLemon. We're glad that you found the WhatsApp Inbox product valuable. Thank you for being part of DelightChat :)

Preetam,
Co-founder

June 16, 2021

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!

XYXX Apparels
India
About 1 year using the app
DelightChat replied June 16, 2021

Akshay and their team have been a 'delight' to work with. From providing quality feedback to being patient with us as we resolved issues, we are glad that XYXX is onboard DelightChat and that we are able to power your customer support operations.

Preetam,
Co-founder

December 4, 2022

Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.

Kitu Kali Africa
Kenya
12 months using the app
DelightChat replied August 3, 2023

Thank you for your fantastic review and recommendation! We're thrilled to hear that DelightChat has been serving you well for the past six months, particularly in providing WhatsApp ticketing support and campaign management.

Your kind words about our support team are greatly appreciated. We strive to be responsive and helpful whenever you need us.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.

January 27, 2022

i must say i am quite happy with this app and its team. amazing full on support and they are always available. this has helped me to completely move to a CRM like delightchat and once again the team support is the best. hats off BAZ especially

Essential Home Shop
United Arab Emirates
11 months using the app
DelightChat replied February 8, 2022

Thank you EssentialHomeShop team for your kind words. I'm more than honoured!

Best Regards,
Baz

Edited June 22, 2021

The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)

The Nestery
India
11 months using the app