Reviews (137)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.

June 6, 2022

We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

fuelofr
United States
10 months using the app
DelightChat replied June 7, 2022

We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

Wishing the best,
DelightChat

October 27, 2021

We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!

Cinnamon Closet
India
10 months using the app
DelightChat replied November 2, 2021

You just made our day! Thank you for your love, we hope to continue adding value to your team.

January 17, 2023

DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business !

ALTROVE
India
10 months using the app
DelightChat replied August 3, 2023

Thank you for your stellar review! We're thrilled to hear that our customer service has been a highlight of your experience with DelightChat.

Knowing that our app has been beneficial for your business is music to our ears. 🎵

Remember, we're always here for you, ready to assist whenever you need us. Thanks for being a part of our DelightChat family.

December 24, 2021

We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.

No Nasties
India
9 months using the app
DelightChat replied January 11, 2022

Hey NoNasties team,

Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat.

We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot!

Cheers to more awesomeness.
- DelightChat team

November 8, 2021

We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.

I Value Every Idea
India
9 months using the app
DelightChat replied November 10, 2021

Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support.

Thank you for your kind review. We look forward to continue delighting you :)

Edited November 8, 2021

App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp

EL THE COOK®
India
7 months using the app
DelightChat replied November 8, 2021

Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!

January 14, 2022

Excellent platform if you are looking to have all your customer communications in one place - works great with whatsapp, FB, instagram DM, emails etc., Set up and integration is so simple and support team is very helpful.

Delicut
United Arab Emirates
7 months using the app
DelightChat replied January 14, 2022

Thank you Delicut team, it means a lot to us.
We look forward to serving you even better and watching you grow.

Cheers!
Devina (Product @DelightChat)

December 1, 2021

One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution

Studio by TCS
United Kingdom
6 months using the app
DelightChat replied December 9, 2021

We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :)

Cheers,
Devina (Product Manager @DelightChat)

November 25, 2022

Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.

Fitspace
India
6 months using the app
DelightChat replied October 21, 2024

Hi Team Fitspace,

Thank you for your fantastic feedback! We’re thrilled to hear that our app is the best solution for managing your business chats and automating your Shopify orders. It's great to know that our customer support team has been helpful in ensuring a smooth experience for you. If you ever need assistance or have any questions, don’t hesitate to reach out—we're always here to help!

Regards,
Thejus

May 17, 2022

Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.

Gadre Premium Seafood
India
6 months using the app
DelightChat replied May 30, 2022

Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.