Reviews (137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.
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We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.
We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!
Wishing the best,
DelightChat
We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!
You just made our day! Thank you for your love, we hope to continue adding value to your team.
DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business !
Thank you for your stellar review! We're thrilled to hear that our customer service has been a highlight of your experience with DelightChat.
Knowing that our app has been beneficial for your business is music to our ears. 🎵
Remember, we're always here for you, ready to assist whenever you need us. Thanks for being a part of our DelightChat family.
We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.
Hey NoNasties team,
Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat.
We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot!
Cheers to more awesomeness.
- DelightChat team
We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.
Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support.
Thank you for your kind review. We look forward to continue delighting you :)
App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp
Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!
Excellent platform if you are looking to have all your customer communications in one place - works great with whatsapp, FB, instagram DM, emails etc., Set up and integration is so simple and support team is very helpful.
Thank you Delicut team, it means a lot to us.
We look forward to serving you even better and watching you grow.
Cheers!
Devina (Product @DelightChat)
One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution
We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :)
Cheers,
Devina (Product Manager @DelightChat)
Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.
Hi Team Fitspace,
Thank you for your fantastic feedback! We’re thrilled to hear that our app is the best solution for managing your business chats and automating your Shopify orders. It's great to know that our customer support team has been helpful in ensuring a smooth experience for you. If you ever need assistance or have any questions, don’t hesitate to reach out—we're always here to help!
Regards,
Thejus
Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.
Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.