Reviews (142)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for centralizing communication across emails, WhatsApp, and social media, streamlining customer interactions and boosting engagement. Key features include automation, analytics, and deep Shopify integration, enhancing business efficiency and conversions. The user-friendly interface and responsive support team, which resolves issues quickly, are also appreciated. Additionally, a feature request section allows merchants to suggest and vote on new features, demonstrating responsiveness to merchant needs.

June 16, 2021

You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!

XYXX Apparels
India
About 1 year using the app
DelightChat replied June 16, 2021

Akshay and their team have been a 'delight' to work with. From providing quality feedback to being patient with us as we resolved issues, we are glad that XYXX is onboard DelightChat and that we are able to power your customer support operations.

Preetam,
Co-founder

December 4, 2022

Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.

Kitu Kali Africa
Kenya
12 months using the app
DelightChat replied August 3, 2023

Thank you for your fantastic review and recommendation! We're thrilled to hear that DelightChat has been serving you well for the past six months, particularly in providing WhatsApp ticketing support and campaign management.

Your kind words about our support team are greatly appreciated. We strive to be responsive and helpful whenever you need us.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.

January 27, 2022

i must say i am quite happy with this app and its team. amazing full on support and they are always available. this has helped me to completely move to a CRM like delightchat and once again the team support is the best. hats off BAZ especially

Essential Home Shop
United Arab Emirates
11 months using the app
DelightChat replied February 8, 2022

Thank you EssentialHomeShop team for your kind words. I'm more than honoured!

Best Regards,
Baz

Edited June 22, 2021

The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)

The Nestery
India
11 months using the app
June 6, 2022

We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

fuelofr
United States
10 months using the app
DelightChat replied June 7, 2022

We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

Wishing the best,
DelightChat

October 27, 2021

We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!

Cinnamon Closet
India
10 months using the app
DelightChat replied November 2, 2021

You just made our day! Thank you for your love, we hope to continue adding value to your team.

January 17, 2023

DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business !

ALTROVE
India
10 months using the app
DelightChat replied August 3, 2023

Thank you for your stellar review! We're thrilled to hear that our customer service has been a highlight of your experience with DelightChat.

Knowing that our app has been beneficial for your business is music to our ears. 🎵

Remember, we're always here for you, ready to assist whenever you need us. Thanks for being a part of our DelightChat family.

December 24, 2021

We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.

No Nasties
India
9 months using the app
DelightChat replied January 11, 2022

Hey NoNasties team,

Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat.

We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot!

Cheers to more awesomeness.
- DelightChat team

November 8, 2021

We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.

I Value Every Idea
India
9 months using the app
DelightChat replied November 10, 2021

Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support.

Thank you for your kind review. We look forward to continue delighting you :)

Edited November 8, 2021

App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp

EL THE COOK®
India
7 months using the app
DelightChat replied November 8, 2021

Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!