WhatsApp Marketing + Helpdesk

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat

From $49/month. 14-day free trial. Additional charges may apply.
DelightChat omnichannel whatsapp customer service inbox

Key values section

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

26x ROI - WhatsApp Marketing

Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

App details

WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API
WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API

Pricing 14-day free trial

See all pricing options

Startup

$49/month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Fitspace

    Location India

    Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.

  • Balai

    Location Brazil
    Time spent using app 11 days

    Lack of commitment and professionalism. They do not meet deadlines or provide information regarding the integration process honestly.

    Developer reply
    November 24, 2022

    Hi Felipe,

    We are extremely sorry for the inconvenience caused. We should have communicated better in this regard.

    We have already contacted you on the support group to help you with the setup and are awaiting your response, we are eager for another chance to work with your brand and provide you with the experience we strive for.

    We would also want to take this opportunity to set the right expectations regarding the response time. Please note we are a small support team supporting 400+ brands worldwide. And hence expecting instantaneous responses from us at all times is an unrealistic expectation which we would not be able to satisfy. We have a strong support team with fast responses and a 24 hour SLA which we always provide, including to your brand.

    Wishing you the best and hopefully we have another opportunity to serve you.

    Kind regards,
    DelightChat Team

  • PAYAL KHANDWALA™

    Location India
    Time spent using app 3 months

    The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.

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