Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, extensive functionality, and customization options. It's particularly praised for its scheduled delivery/pickup features, including special rules for products, delivery cut-off times, and disabling certain dates. Some merchants experienced a learning curve, especially with APIs, but found the support team to be prompt and efficient. The app is also appreciated for streamlining operations and providing customers with safety and planning certainty. Despite its wide range of features, many consider it great value and opt for the annual plan.

April 3, 2023

I'm just starting to use the app, but I already like that there is a very responsive team here and they help me set up the widget very cool. Thank you very much! There is also a very wide functionality here :)

Take a Break
29 days using the app
Omega replied April 6, 2023

It’s great to hear that you had a positive experience with Omega’s Dingdoong app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

March 28, 2023

Does just what it says and GREAT customer service. Helped me through all my setup issues quickly. Very friendly, too. Thanks Tracy!

United States
8 days using the app
Omega replied March 29, 2023

Thanks so much for sharing your feedback about our service and product. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition they deserve. Thank you again, have a great day!

May 12, 2023

Top notch customer service, especially from Anna. Will definitely recommend to others who require customers to specify delivery and timing for their cart out!

Merely Ice Cream
Over 3 years using the app
Omega replied May 15, 2023

We appreciate you sharing the experience you've had with our DingDoong: Delivery + Pickup app. 🌟🌟🌟 We love how your store looks with the lovely calendar too.🍻 If you need anything at all, just let us know 🥰🥰🥰

April 5, 2023

I must say would recommend this app. Great customer service and quick help with any trouble shooting.

Thanks a Bunch Florist
Over 2 years using the app
Omega replied April 6, 2023

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

January 31, 2023

Anna was very helpful and provided great customer service with clear communication. Mike from their developer team customised the app as we wish. Thank you team! I highly recommend this app.

Donut Bouquet Canberra
10 months using the app
Omega replied January 31, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

January 17, 2023

Outstanding customer service. The app is pretty simple to use and it is a staple for my business when clients place their orders. Thanks team!

Vida en Bloom
United States
Almost 2 years using the app
Omega replied January 17, 2023

Thank you so much for the wonderful review. We're thrilled to hear that you enjoyed using our DingDoong app. We value your business and are appreciative of the confidence you've placed in us. We'd want to express our gratitude to wonderful consumers like you for your unwavering support! We are grateful for the glowing recommendation.

October 2, 2023

Amazing App just what we needed for our store, easy to work with the developers and looks great on our site.

United Kingdom
Omega replied October 3, 2023

We’d like to thank you again for taking the time to write this review of our DingDoong: Delivery + Pickup app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.

December 16, 2022

The App is very great and Tracy was so helpful with my questions and answered straight away. I am definitely looking forward to using this app in the future!

The Kaitaia Snack Co
New Zealand
3 days using the app
Omega replied December 16, 2022

Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

November 7, 2022

Very helpful customer support which is super nice to have when you have specific delivery/pickup needs.

Earth Kandee
United States
8 months using the app
Omega replied November 8, 2022

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.

April 14, 2023

The app works well and with a little help we now have it as perfect as it could be for our purpose. Thanks a lot to Diego for the great support and proactive help.

3 days using the app
Omega replied April 17, 2023

We are amazed by your kind words.😍 We appreciate the time you took to write such a wonderful review! ✨🔥🚀 If you need anything at all, just let us know 🍻🍻🍻