DingDoong: Local Delivery Date , 171 reviews

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
    154
  • 6% of ratings are 4 stars
    11
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, extensive functionality, and customization options. It's particularly praised for its scheduled delivery/pickup features, including special rules for products, delivery cut-off times, and disabling certain dates. Some merchants experienced a learning curve, especially with APIs, but found the support team to be prompt and efficient. The app is also appreciated for streamlining operations and providing customers with safety and planning certainty. Despite its wide range of features, many consider it great value and opt for the annual plan.

June 18, 2021

Have had the app for months with no issues now it suddenly refuses to work - right at a time when I need to block off dates on the online store!! Really unhappy that the app is clearly glitching and is now causing me problems right at a time when I really do not need any problems.

Aimee Ford
Isle of Man
12 months using the app
Omega replied June 28, 2021

Hello Aimee,

We tried to contact you multi times from 19th June 2021 but haven't heard back from you yet. We are sorry for making you angry and we totally understand your frustration because of the app issue.
There was a hardware issue in the infrastructure from our server service provider so it affected our apps.
We have worked to ensure that the same issue will not happen again.
Thanks for staying with us and please contact us if you need any further assistance.

Best regards,
Omega Team

Edited September 1, 2021

We used this app for the year and have consistently experienced issues with it. Their customer service is responsive with communication, but their tech team has been delayed with fixing our issues. One grave issue came up in that the app was allowing customers to choose dates in the past. It took the team 2 weeks to fix that, while in the meantime we continued to receive orders with date errors. I will be deleting this app.

Alaska Beauty Peony Coop
United States
8 months using the app
1
1