D: Pickup, Local Delivery Date

D: Pickup, Local Delivery Date

Reviews (163)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    152
  • 4% of ratings are 4 stars
    6
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants appreciate this app for allowing customers to choose their preferred delivery dates, ideal for businesses such as bakeries and florists. It features a user-friendly interface for scheduling pickups and deliveries, with extensive customization options. The app is noted for its smooth performance and easy installation. Customer support is highly regarded for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting, enhancing order and delivery management efficiency.

Edited August 26, 2024

UPDATE:

Though I appreciated the help I received from the DingDoong team, I ended up uninstalling the app 3 days after my initial review, from frustration. The app is unfortunately VERY limited in features, in the simplicity of setting up the pre-order schedule I needed.
I am currently using the Bird Pickup and Delivery app and their features are far better; even with the FREE plan! VERY happy now!

**Initial Review**

Honestly, the app was initially a bit overwhelming for me, considering I am a one-woman-show, who wears many hats in her business, FT job and personal life, however, there was one particular individual who went OVER AND BEYOND, in patiently assisting me after a loooong day, Joy. :)

Joy was an absolute pleasure to chat with, and incredibly efficient and knowledgeable! Perfect name for someone who can just so easily give you a warm glimmer of Joy and pleasantness to your day! GOOD customer service is practically non-existent these days, however, I genuinely appreciate this Team and hope they stay consistent in their customer service to us business-owners, etc!

Thank you kindly!

Jubilee's Pot Pies
United States
8 days using the app
DingDoong replied August 23, 2024

Hi,

Thank you for updating your review and for your kind words about Joy and our customer service. We're sorry to hear that the app didn’t meet your needs and that you found it limiting for your pre-order schedule.

We’re continuously working to improve our app, and your feedback is crucial to this process. We’d love the opportunity to address your concerns and make enhancements based on your input. If you’re open to it, we’d be grateful for another chance to support you and demonstrate how we’re evolving to better meet your needs.

Please feel free to reach out directly with any specific features or improvements you’d like to see to our email at Support@omegatheme.com. Your satisfaction is important to us, and we’re committed to providing a better experience.

Thank you again for your feedback and for considering giving us another chance.

October 28, 2020

We deliver frozen food and so we use this app to make sure that customers can specify a delivery date on which their freezer will be ready to receive their order. It would be great however, if it could block the checkout button until a delivery date is chosen to prevent orders coming through without a delivery date. An additional pop-up feature to say something like 'A delivery date must be chosen in order to checkout' would be a brilliant.

Shuro Shirin
United Kingdom
3 months using the app