Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its delivery and pickup scheduling capabilities. It's praised for its user-friendly interface, excellent customer service, and customizable features. Merchants appreciate the ability to set specific rules for products and delivery times, streamlining operations and improving their website's user experience. Despite a learning curve, the support team is recognized for their effective problem-solving. The app is seen as a valuable tool for managing orders more efficiently and meeting all local delivery and pickup needs.

September 14, 2022

Excellent app, very easy to set up, and awesome customer service, very willing to help. I highly recommend it!

delaroseflower
United States
9 months using the app
DingDoong replied September 14, 2022

Hi, your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

November 20, 2018

excelente apoyo y funcionabilidad, justo lo que necesitaba buen soporte de servicio al cliente...................................................................................

Sacame El Jugo
Colombia
9 months using the app
April 22, 2022

Great customer support! Patient and very detailed. Thank you Anna for solving my technical issues. I would highly recommend this app. Fill with features and UI is intuitive.

Bulbul
Singapore
9 months using the app
DingDoong replied April 25, 2022

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
Anna

July 4, 2022

Amazing support from Anna- really quick integration and assisted every step of the way! Thanks team, keep up the great work

Gastrostudent
United Kingdom
9 months using the app
DingDoong replied July 5, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
Cheers from Anna💗

March 1, 2022

thank you you guys!!! Anna is a very good customer service
p.s Loc, congrats for your marriage!!! wish you happy forever~

Big Grade
Hong Kong SAR
9 months using the app
DingDoong replied March 2, 2022

Hi Big Grade

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

July 13, 2022

I used this app to help me program calendar for specific products, found it a bit tricky to use and had an extremely mixed experience with their support team, however Anna was super helpful and sorted the issue immediately, thanks to her my calendar is working properly

Randy's Original Wing Co
United Kingdom
9 months using the app
DingDoong replied July 14, 2022

Thank you for the fantastic review. We're thrilled to hear you're enjoying our DingDoong: Delivery + Pickup app. Anna is one of our support team's superstars, and we're thrilled that he was able to help you. We'll make sure to forward your warm remarks to Anna, who we're sure will be ecstatic to read them. Thank you for taking the time to write this review and share it with the Shopify community!
Omega DingDoong: Delivery + Pickup

March 30, 2023

I recently had the pleasure of experiencing excellent customer. From the moment I reached out to them with my concerns, their team was attentive, professional, and went above and beyond to help me solve all of my problems.

Officeflower
Australia
9 months using the app
DingDoong replied March 31, 2023

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for the 5 stars! 🌟

August 28, 2022

The support team Anna and Mike were unbelievably helpful in catering to the requirements of our business. They went above and beyond to help get the app exactly how we wanted. Couldn't be happier, thank you!

Australian Meats
Australia
9 months using the app
DingDoong replied August 29, 2022

Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work
Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊

October 27, 2022

The app is amazing, and the team behind is even better. The customer support is on point. They go above and beyond. This is a key differentiator.

Bayside Foods
Canada
9 months using the app
DingDoong replied October 27, 2022

Thanks a million for your 5-star review 🤗🥰! We will share this with our team to let them know to keep up the amazing work 🌻 🌞

November 7, 2022

Very helpful customer support which is super nice to have when you have specific delivery/pickup needs.

Earth Kandee
United States
8 months using the app
DingDoong replied November 8, 2022

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.