Reviews (195)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for delivery and pickup scheduling, particularly praising its user-friendly interface and customization options. It's especially useful for businesses like bakeries and florists. The support team, including members like Anna, Tracy, and Joy, is frequently commended for their quick and efficient issue resolution, enhancing operational efficiency and meeting diverse business needs.

May 10, 2023

Great App and great people! They care our business and needs like their own. As my theme is a tough one, their 3 people Omega, Andy and Anna spported us, all are very caring. Especially Anna, who is the tech support, was so helpful and made my day!

The features of their App is the best and meet all of our local delivery/pick-up needs.

Really appreciate their help.

WowSpicy Hot-Pot
Canada
11 months using the app
DingDoong replied May 15, 2023

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟

December 19, 2022

great experience , and help u as much as possible. it give the convenience of my customer to choose delivery date and time.

tezzsolution
Singapore
10 months using the app
DingDoong replied December 19, 2022

How lovely and sweet you are! 🌞 Our team is really impressed with the positive things you shared about our app and support service. 🙏🏻😊🙏🏻😊🙏🏻😊. Let’s rock together 🔥🚀

January 31, 2023

Anna was very helpful and provided great customer service with clear communication. Mike from their developer team customised the app as we wish. Thank you team! I highly recommend this app.

Donut Bouquet Canberra
Australia
10 months using the app
DingDoong replied January 31, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 14, 2022

The app does exactly what it promises. Very flexible, and easy to configure. Really great customer service as well! I had some customization questions and they were prompt and very helpful.

The Refill Co
United States
9 months using the app
DingDoong replied September 14, 2022

Hi, it’s great to hear that you had a positive experience with Omega’s DingDoong Delivery + Pickup app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

Your friends at Omega

April 9, 2021

This app is very usefull and the support is perfect, I recommand.
the support helped me put a script for confirmation email and helped me optimize my shop.

Vertmoi
France
9 months using the app
September 14, 2022

Excellent app, very easy to set up, and awesome customer service, very willing to help. I highly recommend it!

delaroseflower
United States
9 months using the app
DingDoong replied September 14, 2022

Hi, your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

November 20, 2018

excelente apoyo y funcionabilidad, justo lo que necesitaba buen soporte de servicio al cliente...................................................................................

Sacame El Jugo
Colombia
9 months using the app
April 22, 2022

Great customer support! Patient and very detailed. Thank you Anna for solving my technical issues. I would highly recommend this app. Fill with features and UI is intuitive.

Bulbul
Singapore
9 months using the app
DingDoong replied April 25, 2022

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
Anna

July 4, 2022

Amazing support from Anna- really quick integration and assisted every step of the way! Thanks team, keep up the great work

Gastrostudent
United Kingdom
9 months using the app
DingDoong replied July 5, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
Cheers from Anna💗

March 1, 2022

thank you you guys!!! Anna is a very good customer service
p.s Loc, congrats for your marriage!!! wish you happy forever~

Big Grade
Hong Kong SAR
9 months using the app
DingDoong replied March 2, 2022

Hi Big Grade

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team