D: Local Delivery Date, Pickup

Wow — thank you so much for this incredible and detailed review! 🙌💙
We're absolutely thrilled to hear that DingDoong: Pickup, Local Delivery Date app has made such a big impact on how you manage orders and improve the checkout experience for your customers 🚚🗓️

The postcode checker with Google Maps API is one of our favorite features too, and we’re so happy it’s working well for your delivery setup! And your kind words about our support team truly mean the world — we always aim to go the extra mile, whether it's styling the widget or helping with API setup 💬🛠️

Thanks again for your trust and amazing recommendation. We're always here when you need us! 🚀💪

Thank you so much for your fantastic review of the DingDoong Pickup, Local Delivery Date app! 🎉 It’s amazing to hear that the app covers all your local delivery needs and that the team could help you customize everything perfectly to match your store’s theme. Your kind words about the support team really make a difference — we’re thrilled to know they provided fantastic assistance! 🙌 Your recommendation means a lot, and we’re here anytime you need help. Kudos right back to you for being such a great user! 👏😊

Hi,

We’re truly sorry for the experience you had, and we deeply regret the negative impact this issue had on your store. We understand how critical a smooth checkout process is, and we can only imagine how upsetting it must have been to lose potential revenue due to a bug — especially when trust is placed in our app to support your business, not disrupt it.

We take full responsibility for the inconvenience and frustration caused. Our team did investigate the issue with urgency, but it’s clear from your experience that we didn’t identify or resolve the root cause quickly enough. That’s not acceptable, and we completely understand your decision to uninstall the app.

We also appreciate you taking the time to share your experience in such detail. Feedback like this — even when difficult to hear — is incredibly important to us. It allows us to improve our systems, strengthen our testing processes, and ensure better safeguards are in place moving forward.

The situation has been escalated to our senior engineering team for a full technical review. We are committed to getting to the bottom of what happened and using this as a learning moment to better serve our users.

If you're ever willing to give us another chance in the future, we would be more than grateful for the opportunity to support you again — and to earn back your trust. Until then, we truly wish you continued success with your business. Thank you again for your honesty.