Zapiet ‑ Rates by Zip Code
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (67)
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Works as it's supposed to ! easy to set up and to update if you need to.
Customer service is fast (more or less 24 hours).
This App is just what I needed. I can have free local delivery close to our shop and only the postal codes that I entered. Robert did a fantastic job setting this up for my store. This app will help my shop with local sales.
Hi there!
Thanks so much for the shout out and it was my pleasure assisting you :D
We're right here if you need anything!
Regards,
Robert
I had the most helpful call with a lovely member of the team and he solves all of the little problems I couldn't work out! Thanks!
I would highly recommend Zapiet. Thank you Andy. This app works very well & the support team really care for their customers.
Allows us to limit delivery to specific postal codes with varying rates in a robust manner. Their support is AMAZING. (Jessica) They respond quickly, explain issues well, and resolve the problems.
Hi David,
Thank you very much for your review :)
It was my pleasure helping you via email to get your zones and rates set up in our Delivery Rates by Zip Code app.
If you have any other questions or need any further assistance, please do let us know.
Kind regards,
Jessica
Works seamlessly for what I'm after and the Zapiet Support has been brilliant, from guiding me which app to use and helping me tackle any issues I've had. Highly recommend the app and Zapiet.
Betty made my day!! I"ve been struggling for 2 days, and she helped me in 5 minutes! Great service!
Hi there!
Thank you so much for your kind review! It was a pleasure helping you set up our Zapiet - Rates by Zip Code app. Please know we're always here and happy to assist you anytime you need.
Don't hesitate to reach out! 😊
Best regards
Betty
Love this App. It does everything as advertised but what deserves 5 stars is their customer support! They are knowledgeable, professional and helpful. They are quick to respond and they follow up in a timely manner when they don’t know the answer or can’t fix the issues right away. Kudos to Klaudia and Jeanette for their support with my recent issues with Shopify checkout.
Thank you for the awesome review! We're delighted that you're happy with Zapiet - Rates by Zip Code and our support team.
If you ever need more assistance, just give us a shout. We're here for you! 😊🌟
- Jeanette & Klaudia
Great customer support!!! And the app is exactly what I needed for my business. Thank you very much!
App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard,
I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again.
It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam