Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
December 13, 2023

Sandy just helped me change the name of one of my rate and she was really patient as I am not a developer and do not have any knowledge of coding. Thank you Sandy! Not only you made my day, but you also helped my clients navigate a better website. Thank you thank you Sandy!

The Bread Essentials
Canada
Over 3 years using the app
Zapiet replied December 15, 2023

Hello Josée,

Thank you for kind words ! You're always welcome to write me back if there is anything else I can assist you with.

If I made your day, please note that you also made mine

All the best,

Sandy

January 16, 2024

Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.

Fortus Pilates
Canada
3 months using the app
Zapiet replied January 17, 2024

Hi Greg,

Thanks for the great review! Your recommendation means a lot to us!

We're glad our app is working well for customizing shipping rates by province or region.

If you have any more questions or need further assistance, feel free to reach out.

Cheers,
Klaudia

November 8, 2023

The support team get to you right away when there'sm an issue.

Roger Beck Florist
United States
Almost 5 years using the app
Zapiet replied November 10, 2023

Hi there,

Thank you very much for your review!

I was glad to help you with the different zip codes and zones in our Delivery Rates by Zip Code app and making sure that the correct rates appear at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Best wishes,
Jessica

January 9, 2024

All I know is, someone please give Stephane a raise ASAP! The amount of support I've received as a newbie to Shopify from the Zapiet team has blown my mind. I never leave reviews for anything but without Stephane went above and beyond, was so patient and seemed to enjoy helping me out. Thank you Stephane and Zapiet!

AKWAABA ONLINE
United States
About 2 hours using the app
Zapiet replied January 11, 2024

Hi,

What can I say other than wow and thank you :)

That's very kind of you and you are right, it truly was a pleasure. And should anything else come up, you can count on us to be there for you!

-Steph

October 24, 2023

Love this App. It does everything as advertised but what deserves 5 stars is their customer support! They are knowledgeable, professional and helpful. They are quick to respond and they follow up in a timely manner when they don’t know the answer or can’t fix the issues right away. Kudos to Klaudia and Jeanette for their support with my recent issues with Shopify checkout.

FIORI Oakville
Canada
4 months using the app
Zapiet replied October 25, 2023

Thank you for the awesome review! We're delighted that you're happy with Zapiet - Rates by Zip Code and our support team.

If you ever need more assistance, just give us a shout. We're here for you! 😊🌟

- Jeanette & Klaudia

February 25, 2024

Over the past 4 years I have really been able to succeed thanks to this app. It ahs helped me keep away from alot of pesky third party delivery apps like Uber you take your money and also keep the customer service in a controllable state. Also shout out to the support team. VERY HELPFUL. They are HUMANS and don't just send you links to check bc sometimes you may have a unique question. The links are helpful but it's super nice to and almost a luxury these days to have the support team walk you thru so easily thru live chat. That shows you they are well trained.

Feast & Graze
United States
Zapiet replied February 27, 2024

Hello Cristina, thank you so much for this review!

We're thrilled to hear that you've been with us for so long and we're delighted to know that we've contributed to the growth of your business. 🥺

It's always a pleasure to assist you ❤️

J Barjum

February 21, 2024

Great app that is user friendly, customer friendly and comes with a great support team. Highly recommend, it really helps us optimize revenue and helps our customers understand the delivery and pick up options available.

Spruce Flowers and Events
United States
Zapiet replied February 23, 2024

Thank you Simon for taking the time to leave such a lovely review

It's always a pleasure chatting with you and helping with our Delivery Rates by Zip Code app which you have integrated with our Zapiet - Pickup + Delivery app.

If you have any questions or need any assistance, please do reach out.

Kind regards,
Jessica

Edited March 29, 2023

The Zapiet apps are on the pricey side, but they offer the best functionality and customer service is great! We have tried other delivery and pickup apps, but Zapiet is the best fit for our needs. So for us, it's worth it!

Flower Bar
United States
About 4 years using the app
Zapiet replied March 29, 2023

Hey there!

It was really nice assisting you with our Delivery Rates by Zip Code and Pickup + Delivery apps today

Should you need anything else down the road do not hesitate in reaching back here, we are always happy to help out.

Best,

María

February 9, 2024

One again, Jess saved the day, Zapiet is such a great company and great product, no wonder Shopify showcase them at every Editions. Great product fam! Andrew, I swear, give Jess a raise!

Félix & Norton
Canada
Zapiet replied February 13, 2024

Thank you very much for leaving such a lovely review for our Delivery Rates by Zip Code app Simon

It's always a pleasure chatting with you and finding the best solution for you and your store.

Warmest regards,
Jessica

March 7, 2024

For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!

Balloon Expert
Canada
Zapiet replied March 10, 2024

Hi Stéphanie,

Thank you so very much for leaving such a lovely review for our Delivery Rates by Zip Code app

It was my pleasure helping you to streamline your operation and to make certain that the correct rates appear at checkout.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Warm regards,
Jessica