BIG Digital Downloads Products

I was having a terrible time trying to figure out how to set up my digital download. Judy was patient and walked me through the steps then went the extra mile and checked that the set up was correctly done! I so appreciate good customer service! Thank you Judy!

Easy setup.
Configuration for Thank You Email is configurable enough.
Support was very responsive when asking for a cleanup of some test records.

They have been very helpful with answering my questions and helping me trouble shoot anything. Has worked well for me with very little issue.

The customer service provided by this company was unexpectedly excellent—in the best possible way. There are countless file apps to choose from, and I initially picked this one for its technical features. However, I’ve been even more impressed by the company’s responsiveness. As long as they continue offering this level of customer service, they’ll have a customer for life in me. It’s rare to find that kind of dedication these days—they’re doing it right, and it’s truly appreciated. Shout out to Judy who helped me out today.

日本語対応をしており、かつセキュリティ設定のあるデジタルファイルの商品化アプリが他になく、とても助かっています。サポートも手厚く満足しています！

Flexible and powerful, plus the way you can configure different types of digital content is something other apps just don't provide. Also has incredible live support, responses are lightning fast and always a real person. Their team accommodated all our requests, and gave us solutions+advice that made a huge difference in sales and customer relations. Would absolutely recommend this app!

Great customer support, easy app to use.

Sofia is fantastic and super patient. Great support!

Very good app!
However, a few important features are still missing, such as filtering customers who have not downloaded the file. These customers could request a refund simply because they overlooked the email. With many orders, we have to constantly click through the lists to find these customers.
An automation feature would be even better. If a customer has not downloaded the file after x days, they receive a reminder.
Otherwise, really good!

Just works like it supposed to! Great help from Milo on the chat, he's real not a bot ;-)