BIG Digital Downloads Products

BIG Digital Downloads Products

Reviews (752)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products such as eBooks and courses, praising its user-friendly interface and seamless Shopify integration. Key features include multi-file uploads and customizable communication templates. It supports various digital file types and offers both a free and a paid version. Merchants particularly appreciate the reliable performance and exceptional customer support, noting the responsiveness and helpfulness of the team, including direct interactions with the founder.

September 17, 2024

The app is reliable and user friendly. I had a couple of questions, which got answered really fast. I appreciated getting helped by a person instead of a chatbot. Also, we ended up making the experience even better for my customers, which I didn't know was possible. 10/10 recommend.

Milena Pauliina
Switzerland
7 months using the app
November 3, 2024

I haven't had much cause to bother support but whenever I have done so I have had excellent service from very friendly staff.

Keep up the good work

Ps. shout out to Theodore who made me laugh whilst on a call and finished the service requested in record time. Many thanks Theo

LyekittDigital
United Kingdom
7 months using the app
October 14, 2024

Great App and great value, I've been using it for over a year. Needed to add the download button on my thank you page, and the support team walked me through it. Highly recommended.

Trader Brag Stock
United States
7 months using the app
September 10, 2024

This is my first time building a shopify store. BIG Digital Downloads was so intuitive that I was set up quick and can easily add products to my store. Really super easy for beginners

Alively
United States
6 months using the app
October 21, 2024

Such an amazing app, it offers all important features. Easy to use communication templates to send to customers. And great customer service. Highly recommend!

Sensual Strokes
Netherlands
About 2 months using the app
September 3, 2024

Customer service is fast and friendly. While I've had very few issues (mostly my error) they are super quick to reply and walk me through the issue/resolution.

Butter Bags
United States
11 months using the app
October 16, 2024

Not only is the app ridiculously easy to use, but the customer support is unbelievable. I was struggling trying to fix a problem all day and I decided to try their customer support feature and within minutes I fixed my problem. Thank you for serving me, you guys just earned a lifelong customer.

Made Of Bars
United States
About 1 month using the app
September 17, 2024

App has a free plan that has everything to sell basically, paying plan come natural when business is growing.

Customer service in seconds by real agents.

From all I downloads is the one Im keeping.

toolsforcreators
Spain
About 2 months using the app
September 18, 2024

I am preparing to sell my first digital product and was looking for an app to integrate with my current Shopify store. The app set up has been so easy to do and I am excited to begin selling my digital products. I want to give a special shout out to Mateo who I chatted with briefly to help verify my store. I am very pleased with not only the ease of using this app but also the support I received via chat.

Perfectly Kept Books®
United States
About 2 months using the app
October 4, 2024

Had an issue with a customer, Theo was quick to diagnose the issue and help! great customer service, and great product. nice to have automation as a part of my business

PRINTS WITH JOY
United States
About 2 months using the app