Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 7, 2023

Amazing service, extremely professional and helpful. Very easy to set up and works perfectly. Would definitely recommend :)

Time spent using app: 17 days
March 25, 2023

Customer service is outstanding. Quick response time and very patient with my questions. I am excited to have an app that is easy to use!

Mental Health Connector
United States
Time spent using app: About 21 hours
March 19, 2023

I'm only giving 4 stars now because I just started using the app. So far, I love how easy it was to set up and to navigate. I can't wait for my customers to receive their digital files, and I can't wait to see how it works out. Leo, the founder, was very quick in his responses, and a great help.

Taylored By Faith
United States
Time spent using app: About 2 months
March 6, 2023

The Big Digital Downloads app is a fantastic tool for selling digital products online. Although I initially encountered a small problem, the app's customer service representative, Leo, quickly resolved the issue within a few hours. The app boasts impressive features and functionalities, including the ability for customers to access their downloads through their customer accounts. Overall, this app provides an amazing user experience and excellent service, making it a must-have for anyone looking to sell digital products online.

MAG Signature Sound
United Kingdom
Time spent using app: About 23 hours
February 27, 2023

Dear BIG Digital Downloads Team,

I wanted to express my gratitude for your fantastic app, which has been extremely helpful in allowing me to provide digital products like license keys to my customers. The app was easy to install and configure, and I was able to use it immediately to automate the sales of my digital products. The user interface is intuitive and easy to navigate, and I appreciate the many features and customization options that the app provides.

I was particularly impressed with the app's ability to generate license keys for my digital products and automatically send them to customers. This has greatly reduced my workload and saved me a lot of time. Additionally, thanks to the app's extensive reporting features, I was able to accurately track and analyze my sales and downloads.

Overall, I am extremely satisfied with the app and would highly recommend it to any Shopify merchants looking to sell digital products. I will definitely continue to use the app and look forward to exploring any future updates and features.

Thank you to the BIG Digital Downloads team for your outstanding work and support!

Time spent using app: 27 days
February 19, 2023

Eine tolle App und ein richtig guter Support. Bei Fragen und Unklarheiten wurde sofort reagiert. Danke vielmals für die Klärung und Lösung meines Anliegens!

Time spent using app: About 2 months
February 19, 2023

best dev and sup. Thanks for all help<3 He almost got into a car accident to help me. really relevant

United Kingdom
Time spent using app: 2 days
February 17, 2023

Customer Service is AWESOME! I have hit them up several times and I don't think it has ever taken them more than 10 minutes to reply in the Chat. I had a problem on Christmas Day and the guy who made this app walked me through it step by step on Christmas. I wish my downloads could be downloaded from within my site instead of an email link. That is the ONLY downside to this product. Other than that, it is first class and I highly recommend this guy because he is really nice and supportive and very very understanding! This app is not being run by a major company. From what I was told, the app builder stepped out on Faith and built this thing on his own and he operates the customer service alone. AMAZING!

United States
Time spent using app: About 2 months
February 17, 2023

Had a little trouble getting the app configured so contacted support. Within a few minutes Leo had me up and running. The app works flawlessly as advertised.

Sofia John™
United States
Time spent using app: 1 day
February 16, 2023

Superbe application pour les produits digitaux !
Service client d'une réactivité rare.
Un grand merci

Cent Mille Milliards
Time spent using app: About 2 months