BIG Digital Downloads Products
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (775)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface that simplifies managing digital products like eBooks and courses. It ensures reliable and fast downloads, enhancing customer experience with seamless Shopify integration and customizable features such as download buttons and email templates. The support team is noted for being quick and helpful. The app offers a functional free version with scalable upgrades and is considered cost-effective with robust features.
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Chatted with Theo this morning and I was very impressed. I'm not tech-savvy so he had to walk me through a few things and not once did he make me feel stupid. Theo was very patient, thorough, and kind. The issue was handled quickly and efficiently! Super happy that I chose this app. If I could give Theo a gazillion stars, I would! Thanks for your help. gta
A definite 5 Star app, absolutely happy when mind melts down and customer service jumps in to correct the situation. If your disappointed about this app have patience you may be in mind melt down.
Great experience so far, helpful support team. I previously was using the free Shopify downloads app, but switched mostly due to it frequently failing to send files post purchase.
Theo helped me get things set up and answered all my questions quickly. Super helpful, and everything works well.
The app is user friendly and straight forward. The support team is responsive and kind, even in the middle of the night! I randomly chose this app from many others as an extension for my shopify store, and I am so glad that I did!
The team are very help and I was able to set up my digital product very easily. I like the interface of the app and it is very straightforward, must have for digital ecommerce!
Works flawlessly with my store and customer service is quick and helpful!
Doesnt work as good as others. The downloads dont show at checkoutpage, and the email send it to spam. Maybe they have great support idk, i expect an app to be usable straight away without any support
Hi there. Leo speaking, the app founder.
If you're a legit review, i want to let you know it works without needing any support, you simply have to enable one setting on Shopify so people can download the files they've purchased right after checking out.
In fact you've got several ways to do that (they will all work).
1st option : go on your theme editor and edit your "thank you page". From there you can add an app block. Add this app block.
2nd option : go on your theme editor and edit your "status" page. From there, add the app block too.
3rd option : go in your Shopify settings then click on Checkout. From there, you can enable the 'post purchase' page which is another different page where people would have the opportunity to download.
If you do all 3 things AND if you enable the emails, then your customers will have 4 changes to download your files. Everything is built-in Shopify and has to be enabled on Shopify and the support is only there to guide you on how to do that (but if you already know how to use Shopify its pretty straightforward).
This being said, honestly, i'm not sure this person is a genuine person. It really looks like some competitor paid someone to leave a 1-star review on my app. Reason behind that? At the time I'm writing this reply, he left bad reviews on my app and on Shopify official app which are #1 app and #2 app for keywords such as "digital product" on the app store. I'm including a screenshot https://ibb.co/s9hPGqj
I would not be surprised if this shop was a friend of app #3 or #4 fsince it does not make any sense to leave such a harsh review (without even contacting me once) given how easy it is to use my app (you can read all the reviews about the ease of use)
And to everyone else who've read that lengthy reply, you're a bloody legend and I hope you're having a great day ahah
--Leo
Thanks for all the insight into Big Digital Downloads. Looking forward to the upcoming enhancements! Quality product and support for your digital download products!
Theo was really helpful and help me out with all my needs. The support was very quick and kind.
Thanks!