Overall rating
4.4
Counts per rating level
  • 80% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable promotional features, including multi-level and automatic discounts, which can enhance conversion rates and sales. However, it may be challenging for beginners and could present compatibility issues with other apps and devices. Some merchants reported glitches and problems with discount display and automatic application. The app doesn't support Shopify POS and might slow down site speed. Despite these drawbacks, the customer support is often described as responsive and helpful.

September 3, 2020

Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and Eloy!! I will come back for the product review. Wish me luck!!

Cottex | 澳洲歌婷
Hong Kong SAR
14 days using the app
November 23, 2018

Best discount app ! Very easy to use, and provides a lot of settings that help you custom your discount as desired.
Also an amazing support team, specially Bart who help me set everything up for black friday sale. Now everything is running perfectly. I totally recomand it !

Rivieras World
France
13 days using the app
November 23, 2017

Really good support and the app works well. We don't need it on an ongoing basis at this stage, but will definitely use it again in future.

Sw Usd Shop
United States
12 days using the app
March 23, 2021

This app has been a life-saver! I had a unique need to have discounts auto-apply when a customer landed on a specific page and Discount Ninja helped me FINALLY get this to work! They also set up Dynamic Pricing for me (a free feature if you request it). But, more than anything it is their customer support that is FANTASTIC! They helped me find a way to make their app do what I need. They trouble shooted with me to get the dynamic pricing working. They even talked to support for another app I was having trouble integrating with (PageFly) and they worked it out with them FOR me. In the tech world it is RARE to find this level of service. WELL DONE and thank you!

TransformationAcademy
United States
12 days using the app
Edited January 17, 2024

The only app that handles BOGO offers the way we need.

The team is great and has helped me numerous times with set up and configuration. Grateful for DN.

FloLo Holistic
United States
11 months using the app
November 16, 2020

Customer service is slow and no solution is given still. I didn't need the Bronze Plan anymore so downgraded to Free plan so next month I won't be charged. I still had one whole month of the paid plan left but lost all the features. Support told me they don't have automatic downgrade like other subscription services had. I tried to go back to previous plan since I paid for a month the day before but it wanted to charge me again. I've contacted support for help and they said they'll contact the team and would get back to me with any update. It's been almost 3 weeks with no updates. I emailed multiple times throughout the weeks and got the same response.

Mousu.Art
United States
6 months using the app
Discount Ninja replied November 28, 2020

Hi Jaimie,

As discussed over email, we apologize for the delay in getting back to you. Discount Ninja uses the standard Shopify subscription charging system (like most apps). The downgrade/upgrade behavior is implemented by Shopify and can lead to some surprises indeed. I hope the compensation we offered via email meets your approval and that you are enjoying the app!

April 22, 2018

Absolutely Awesome!! I am very impressed with the Discount Ninja's functionality (no more creating discount codes!! Yay!!!) and even more impressive is the awesome support team that is (literally) always ready to help you.

I installed the app myself and was unable to get around a couple of styling aspects. So I emailed the support team expecting then to respond the next day. Instead I got a response within 10minutes and after a few email exchanges, they helped me resolve all the issues I was facing. (They even made a few code changes themselves!).

Strawbie Collections
Australia
12 days using the app
November 18, 2019

I used this app for our Black Friday sales and struggled to get it to work with our theme. Spoke with Bart in the support team and he sorted it out for me and helped with all my questions. Thanks!!

Lash Heaven
United Kingdom
11 days using the app
Discount Ninja replied November 18, 2019

You're welcome! Best of luck with your Black Friday promotions!

Edited November 23, 2019

░F░A░N░T░A░S░T░I░C░ ░C░U░S░T░O░M░E░R░ ░S░E░R░V░I░C░E░
I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm very pleased with their highly dedicated customer support ! ⭐⭐⭐⭐⭐

Beauty and the Best - Body Co♡™
Australia
10 days using the app
August 6, 2021

This app has helped me a lot with mixing multiple discounts. But there is a big issue with tracking the order. My google analytics can not track the order which is discount by Ninja at all, even I followed discount Ninja official solution.

VIGHT
Taiwan
9 months using the app
Discount Ninja replied November 24, 2021

Happy to report that this limitation is now (as of February 2023) a thing of the past. Discount Ninja uses native Shopify Functions to discount the checkout, which ensures you have access to a completely standard checkout experience, including Google Analytics tracking. Please contact us at support@discountninja.com if you would like to start a new trial.