Reviews (853)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing website usability and customer experience with its AI-powered search technology. It effectively handles large inventories with features like intelligent suggestions, auto-completion, and typo tolerance, boosting sales and conversion rates. Additional features include dynamic banners and synonym search, with detailed analytics on customer behavior. The app maintains fast performance without impacting site load times, and support is noted for being responsive and helpful.
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There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.
We hear you and you are totally right. We were only trying to contact you directly to help create a smooth and useful setup...
Please accept our sincere apologies. We are very sorry we caused troubles to you and your business, and what's more, that we annoyed you.
EDIT4: German speaking support is very good, very happy with them. The whole set up took a little, but I believe tonight we can finish the implementation!
EDIT5: I have removed doofinder, since I need to have the order of products identical to the order of the items in the store, plus it should not use the item descriptions, only the tags.
We are very sorry that the initial configuration and setup was not as smooth as it should have been. Sincerest apologies for the inconvenience. We think all is fixed now, but in case we have overlooked anything, or you have any further concerns or doubts, please do contact us. We are here to help.
At Vellica.com, we sell engraved crystal and acrylic awards and corporate gifts typically as B2B. Lauren at Doofinder.com helped me understand and configure the app for the trial. Over that time, she contacted me 3 times to check in and advise. As an example, when using the site's search bar with the term "oval", the results - which populate lightning fast - display awards with oval bases, tops, or any other component with the word oval in the description. It's AI capability helps the app to improve as more searches are done by prospects. It keeps tract of CTR and Conversions resulting only from searches done via my website search bar so I know if I'm making $ with doofinder, which I already have during the trial period which is now coming to a close. It paid for itself, so I subscribed.
STOP NOW - In almost a decade of using shopify I've never written a review. This is the first time I've felt so strongly to do so - listen up. The pricing is less than transparent. Every single time the search updates it counts as multiple requests and out-of-the-box it updates *on every single key stroke*. The whole app appears to be designed to maximize your requests and force you into a higher plan. When I spoke to customer support they had to get a second person to weigh in on how to reduce these requests and that person said "they weren't supposed to say it". Even after disabling all the features arguably designed to maximize your usage as suggested by the "rogue representative" there's still constant drains. I entirely disabled the automatic product synchronization and still got over 100 requests counted for product synchronization for the day. This is before we even discuss the black-hat practices of the search itself. For the 44 searches performed yesterday 1,144 "requests" were made. Every single search on your website will count as a minimum of 26 "requests", so when you're looking at pricing take the plan you want and move two steps up, if not three. This $100+ app is being replaced by a $15 app that does the same thing with clear pricing based on product catalog size.
Dear sir,
On behalf of my entire team, From Sales to Customer Success, Support, Development and our R&D teams, please accept my sincerest apologies.
We try our utmost best in all spheres, but this time, we undeniably screwed up.
Thank you for taking the time to write the details of all that went wrong. Even though it's embarrassing for all of us to read, details help us understand and diagnose where things went wrong.
I am contacting you directly to apologise in person, and if you don't mind, to get some additional feedback so we can have a better understanding of what went awry.
Juan M. - VP
the worst app- this has ruined our search bar during our christmas rush and there is zero help minus a chat bar that just keeps repeating itself. awful service and has now costed us thousands of dollars
We deeply value your satisfaction and growth, and we sincerely apologize for any inconvenience our app may have caused you during your Christmas rush. Your feedback is incredibly important to us as we strive to provide the best service possible. May we kindly ask if you reached out to our support directly? We're here to assist you further.
Fenomenalno!
Veoma korisna aplikacija, a support ekipa je uvek spremna da izađe u susret.
Preporuke
Completely messed up my website. I am trying to remove the search bar coding. Use them at your own risk.
We are terribly sorry you had problems with our app...
We are contacting you directly to help you solve whatever happened.
Doofinder has transformed the search feature on our websites. More visibility for our end users leads to a better conversion rate. Thanks to Nicole for her professionalism and taking the time to show the different features of the app. Highly recommended!
We have used this on our MrCrimbo Website and it has had a positive impact on the customer experience. Working with Kiran is a pleasure and responses and solutions are quick.