Reviews (853)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website usability and customer experience with its AI-powered search technology. It effectively handles large inventories with features like intelligent suggestions, auto-completion, and typo tolerance, boosting sales and conversion rates. Additional features include dynamic banners and synonym search, with detailed analytics on customer behavior. The app maintains fast performance without impacting site load times, and support is noted for ...

July 7, 2022

There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.

TheAnimeSupply
United States
About 1 month using the app
DOOFINDER SL replied July 8, 2022

We hear you and you are totally right. We were only trying to contact you directly to help create a smooth and useful setup...
Please accept our sincere apologies. We are ...

Edited October 5, 2021

EDIT4: German speaking support is very good, very happy with them. The whole set up took a little, but I believe tonight we can finish the implementation!
EDIT5: I have removed doofinder, since I need to have the order of products identical to the order of the items in the store, plus it should not use the item descriptions, only the tags.

bentelinn home
Germany
28 days using the app
DOOFINDER SL replied September 13, 2021

We are very sorry that the initial configuration and setup was not as smooth as it should have been. Sincerest apologies for the inconvenience. We think all is fixed now, but ...

March 20, 2023

At Vellica.com, we sell engraved crystal and acrylic awards and corporate gifts typically as B2B. Lauren at Doofinder.com helped me understand and configure the app for the trial. Over that time, she contacted me 3 times to check in and advise. As an example, when using the site's search bar with the term "oval", the results - which populate lightning fast - display awards with oval bases, tops, ...

Vellica Awards
United States
27 days using the app
June 30, 2022

STOP NOW - In almost a decade of using shopify I've never written a review. This is the first time I've felt so strongly to do so - listen up. The pricing is less than transparent. Every single time the search updates it counts as multiple requests and out-of-the-box it updates *on every single key stroke*. The whole app appears to be designed to maximize your requests and force you into a higher ...

Oem Car And Truck Seats
United States
21 days using the app
DOOFINDER SL replied July 1, 2022

Dear sir,
On behalf of my entire team, From Sales to Customer Success, Support, Development and our R&D teams, please accept my sincerest apologies.
We try our utmost best in ...

December 23, 2023

the worst app- this has ruined our search bar during our christmas rush and there is zero help minus a chat bar that just keeps repeating itself. awful service and has now costed us thousands of dollars

Relaxacare
Canada
14 days using the app
DOOFINDER SL replied February 9, 2024

We deeply value your satisfaction and growth, and we sincerely apologize for any inconvenience our app may have caused you during your Christmas rush. Your feedback is ...

July 11, 2023

Fenomenalno!
Veoma korisna aplikacija, a support ekipa je uvek spremna da izađe u susret.

Preporuke

Kuce i Mace
Serbia
About 3 hours using the app
November 9, 2020

Completely messed up my website. I am trying to remove the search bar coding. Use them at your own risk.

RisaRose Luxury Shop
United States
2 days using the app
DOOFINDER SL replied November 9, 2020

We are terribly sorry you had problems with our app...
We are contacting you directly to help you solve whatever happened.

June 8, 2023

Doofinder has transformed the search feature on our websites. More visibility for our end users leads to a better conversion rate. Thanks to Nicole for her professionalism and taking the time to show the different features of the app. Highly recommended!

GovEyewear
United States
40 minutes using the app
March 19, 2021

We have used this on our MrCrimbo Website and it has had a positive impact on the customer experience. Working with Kiran is a pleasure and responses and solutions are quick.

XS-Stock.co.uk
United Kingdom
24 minutes using the app
September 26, 2023

Paint Stop Limited
United Kingdom
7 months using the app