Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website search functionality, making it more user-friendly and professional. It's praised for handling large inventories and delivering precise search results, even with typos. The app offers valuable data analytics, positively impacting conversion rates and sales. Features like banner ads for promotions and dynamic reranking are appreciated. It's easy to install with a responsive support team, suitable for both small and large stores, and known for its speed and ease of use.

Edited September 12, 2022

This is a good app, however I only gave a 1 star rating as this did not work 100% as an out the box solution. The app needed to be adjusted slightly in order to work perfectly with our store, and unfortunately the team at DooFinder are unable to offer any type of coding help and I was advised to get an external developer to help.
The app itself is great and has lots of features, however the price for these features in our opinion are very expensive compared to other solutions.
Overall this is a good solution if it works with your store straight away. Its a shame that the 2 minor issues we faced with the scrolling and mag glass could not have been resolved, otherwise we would have used this app for a long time.
Our recommendation would be to try before you buy.

Yoga Studio Store
United Kingdom
4 months using the app
September 19, 2022

Great tool for sales, helps our costumers find their products faster with less clicks! Also user friendly.

Vicimare
Colombia
3 days using the app
March 20, 2023

at The Outfitters, we have a fairly large product database, ~40,000, and Doofinder really helps our users find their way through the deep database to the product they need.
The price point was a small point of contention for us to begin with and felt that it was more expensive than we had originally thought it would be. However we have found Doofinder to be worth it's weight even at the higher prices. 4/5 for the App.

Egor helped us out and couldn't have been any more helpful. He was extremely knowledgeable, professional and friendly. 5/5 for Egor.

The Outfitters Adventure Gear and Apparel
Canada
2 months using the app
Edited April 17, 2018

Hay soporte, de hecho éste responde bastante rápido y en español. Es una herramienta que ha evolucionado mucho en los dos últimos años. En la actualidad es genial para muchos proyectos. Recomendable!!

Alieblog
Spain
2 days using the app
April 13, 2023

This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!

KLM Performance
United States
2 months using the app
Doofinder replied April 14, 2023

Clearly, we did a very poor job in assisting you, which, quite understandably, left you feeling helpless, frustrated, and unsupported. Unfortunately, a series of very rare and unforeseen circumstances occurred that both caused a failure in your shop and prevented our support team from quickly identifying and resolving the issue.

It seems like we also were not able to explain our proposal to compensate you for the inconvenience.

At this moment, it sounds like you have completely and totally given up on trying Doofinder.

If that is not absolutely the case, we would be grateful for a second opportunity to assist you...

We will reach out to you by email.

September 14, 2021

This app cheated the search count of our website. Charging extra cost for mobile version is dishonest. We are contact but no response from Search bar & filters team.

follus.com
Vietnam
About 1 month using the app
Doofinder replied September 15, 2021

We are very sorry that your experience with our app was disappointing. We are trying to contact you by email and phone to solve any problems asap.

February 22, 2023

Nicole is great to work with - she has been a big help in setting up Doofinder for us and has gone through each feature in detail. So this review is not at all a reflection on her, she gets a 5 star rating. I do wish it was it wasn't so pricey, the basic plan price compared to the pro plan price is a bit of a jump and there is a lot less offered with the basic plan. I would give it 5 stars if the basic plan offered at least half of what the pro plan does (with perhaps just less monthly requests), at the basic plan price. To only get one of the many features shown in the trial period is a bit disappointing considered it costs a minimum of $35/month.

Shop Yu Fashion
Canada
About 1 month using the app
January 4, 2023

Crazy pricing structure, better to go for apps that charge by the amount of products you have, rather then api request

Lowplex
United Kingdom
About 1 month using the app
Doofinder replied January 10, 2023

Clearly we've done a terrible job at explaining how it works, and it seems we have created significant frustration in you and in your team. Please accept our sincerest apologies. If you haven't given up on trying DF we will contact you via private message.

September 8, 2022

I think our search has helped our customers find what they are looking for. Hopefully in the next couple of months we will see a difference.

shoprodeodrive
United States
About 1 month using the app
July 7, 2022

There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.

TheAnimeSupply
United States
About 1 month using the app
Doofinder replied July 8, 2022

We hear you and you are totally right. We were only trying to contact you directly to help create a smooth and useful setup...
Please accept our sincere apologies. We are very sorry we caused troubles to you and your business, and what's more, that we annoyed you.