Dripshipper: Coffee & Tea

Expensive subscription and very high cost items. You will lose money! I've had them for 6 months now and I lose out on profit because of their monthly subscription fees on top of the items cost is so high if you don't sell each bag at a 76% markup you don't profit anything!! My issue also lies in horrible customer service times and lack of transparency on their product descriptions..... also you are stuck doing refunds on your own since they have a strict no refund or exchange policy........ Be careful if you decide to go with this supplier they are very expensive especially for beginners. It's worth looking into local coffee shops where you live to supply your store.

Talk about the app that has it all. Very impressed with these guys (and gals) and their knowledge and speedy response times from customer service. From creating our own branding, and designing our own labeling, etc, this is a must for anyone looking to take a leap in the business world and hit the ground running! Thanks for your excellence team! A+

I’ve had a very positive experience so far using Dripshipper. Their customer service team is efficient and responds relatively quickly whenever I’ve had questions. Overall, the dropshipping process has been smooth and easy to manage.

The only small critique I would offer is that I wish there were more detailed resources or guidance on navigating the platform. In the early stages, I didn’t feel the FAQs provided quite enough direction, especially for new users learning the system.

Dripshipper customer assistance is not helpful at all. It's actually quite terrible! Each issue I've had will get a basic response that seems like an AI response even when the AI tool says it's sending me to an actual human. I've had problems with our labels and they refuse to be helpful. I've had issues with invoices on orders as well and after explaining the issue several times I get a basic response back that is not helpful at all or even close to what I'm dealing with. I've asked for a phone number to call for assistance but they told me (via chat) that they can not help by telephone. I was planning on keeping my complaints to myself but the owner sent a message asking for a review. I would not spend the money at this company again unless something changes.

UPDATE 2/5:
Ok, I'm new to all of this online store & dropshipping stuff. I was grossly mistaken on who I was reviewing in my initial post. Dripshipper has actually been a great company, especially Aasiya. At first I thought otherwise but the more I learned of the process I discovered my complaints are towards a 3rd party company (SiteToBuy) that set up my Shopify online store and dripshipper app. If I could find a way to review them I would copy my initial review and share on their page.

I am not very good when it comes to technology, but this app made everything super easy. I was able to have a store completely set up within just a few days. Their customer service is excellent as well!

☆☆

Mixed experience overall.

Arkam was attentive, knowledgeable, and ultimately helped me understand what was needed to get the store operational. His support was genuinely 5 star and appreciated.

Unfortunately, the overall experience was frustrating. Prior to Arkam’s involvement, interactions with Aasiya and Rasheel were extremely poor. Responses were delayed for over 12 hours, communication lacked clarity, and the assistance provided did not demonstrate a basic understanding of the issue. That resulted in an entire day lost.

When you are trying to launch a store, delays like that directly translate to lost revenue. While Arkam delivered strong support, the inconsistency in customer service significantly impacted the experience.

I have been using Dripshipper's from about 6 months now and couldn't be happier. They make running my business so much easier. Highly recommend them.

Been excellent so far, super helpful if i get stuck with anything and great quality coffee!!

NPR (Not Paid Review)
The support is there. Just be patient and persistent. No one is perfect but Dripshipper has helped me come a long way. They offer lots of help so you can succeed. If you succeed they succeed. If there’s an issue they work as a team to resolve it quickly and that is the most important part for me. I highly recommend Dripshipper!

Excellent system, makes setting up a business easy. Love the support and learning about the industry.