Dripshipper: Coffee & Tea , 292 reviews

Great app. Great service and customer service. Go for it!

I have to say so far Danny and dripshipper has been fantastic, even though I am still early in setting up my store, Danny has been great at answering questions. I ordered some samples and just received them and the first one I tried was delicious, Rwanden medium roast.

This is App Makes the whole process seamless. There support is there to help any way they can during business hours. Highly recommend!

Amazing app folks. I would recommend it to any one who wants to sell coffee. It is easy and fun to use.

My store is better because of Dripshipper. The customer service I received was prompt, friendly and helpful. I look forward to the ways in which I'll be able to utilize Dripshipper and make my store rich with possibilities because of this app. Thank you!

This is a great idea, It nicely adds a simple niche to my store that attracts additional sales. And its order processing is easy

I've been using this company for a year now. They started out great with wonderful shipping turn around times and amazing products, then the new year hit and danny has lost control of his company. K-cups always come busted open, shipping times are not 2-3 days your customer is going to wait over a week to get their product. the coffee beans are great they really are but the premium stand your company use to be is gone.

12/19 update-
Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication.
In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders.

-
ORIGINAL REVIEW
Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper.
If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame.

Okay, so I've had them for some time now. I need to drop some honesty. They have good coffee product. However, it takes much longer than 3 days to ship. I have orders going past a week regularly. Irritated customers who are eagerly waiting for their coffee have to wait this long and it hurts your brand reputation. I may have to look elsewhere for services. That said, they have good customer service, but when it boils down to the details. They're slow and it hurts your company.

I had an order canceled because Dripshipper refuses to honor my card on file. But they still managed to bill me for the month with the same card they applied a “Do not honor” code to. When I reached out to get assistance they kept telling me to ask the bank and when the bank told me there is nothing wrong with my card I wrote to a rep and Dan got NO RESPONSE but received an email about prices going up. I asked for someone to help me or give me a refund and no response. This was my first app and in the beginning they were very good but I need a vendor who will be honest responsive and not try to get over on me when I’ve been paying every month regardless whether or not I made a sale. This is bad business.