Drop Hint 2.0 SMS Email Postal , 89 reviews
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The app team on this app is so incredibly helpful. The admin isn't the most intuitive and the help documents don't really exist but the team that supports this app more than makes up for anything that is missing. The chat feature is crucial and the team is extremely responsive. I had a lot of specific requirements for this feature and they went above and beyond to help me create the desired experience for our brand. I'm excited to introduce this new revenue stream to our site.
Thank you for sharing your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that our app team has been incredibly helpful to you. We apologize if you found the admin interface less intuitive, and we appreciate your understanding regarding the lack of comprehensive help documents. However, we're glad to know that our responsive support team has more than compensated for any missing information. It's fantastic to hear that the chat feature has been crucial for you, and our team has gone above and beyond to assist you in creating the desired experience for your brand. We share in your excitement to introduce this new revenue stream to your site. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you and ensure the success of your brand.
UPDATE - Support reached out and gave us guidance in how we can solve the problem. Looks like support's emails were also going into junk. Updating my rating from 2 stars to 4. Love this app but we are having trouble with emails going into junk folders. I reached out twice now to support and no one has responded.
Thank you for updating us on your experience with our Drop A Hint 2.0 app. We appreciate your feedback. We apologize for any inconvenience you experienced with support emails going into the junk folder. We're glad to hear that our support team reached out and provided guidance to help solve the problem. We understand your frustration with the delayed response and apologize for the inconvenience caused. We appreciate your understanding and willingness to update your rating to 4 stars. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.
we are super happy to have discovered this app through another website. we immediately downloaded the app and it has been so easy to customize. any issues or questions we have had have been quickly responded to over chat. looking forward to how this is going to grow our sales this holiday!
Thank you for your fantastic review. We are glad you enjoy the ease of use and the quality and timing of our customer service team. Drop A Hint 2.0 will not only help this holiday season but beyond :)
So far this app has been useful but I'm still trying to figure out the settings and how to send text messages instead of emails.
Thank you for your review. We are glad you find Drop A Hint 2.0 a great addition to your business. Right now the SMS is optional and it is up to the user to select email or SMS delivery of the hint. Our next update will allow to the merchant to choose which method is the default one.
I'm testing out this app for the holiday season. I'm hoping that is has some positive results for me.
Thank you for your feedback on our Drop A Hint 2.0 app. We appreciate your interest in testing it out for the holiday season. We hope that the app proves to be beneficial for you and delivers positive results. If you have any questions or need any assistance during this testing phase, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we wish you great success in the upcoming holiday season.
Cant turn text function on. found the request for constant reviews very annoying. Most people have not opened emails yet, so not great cut through yet.
Thank you for sharing your feedback. It is hard for us to understand your frustration. The SMS function is active for your account and our app has brought additional revenue for your brand at an amazing
X49.20 ROI which is amazing :) and only the beginning
We apologize for any inconvenience you experienced. We recommend monitoring the performance and adjusting your strategy accordingly. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we're committed to continually enhancing your experience.
Been great so far! Upgrading so we can connect to our email app Klaviyo. Also great Customer Service!
Thank you for your feedback and for choosing our Drop A Hint 2.0 app! We're thrilled to hear that your experience has been great so far. Upgrading to connect with your email app Klaviyo will further enhance your marketing efforts. We're glad to know that our customer service has met your expectations as well. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for your support, and we're excited to continue serving you with our Drop A Hint 2.0 app!
Great app, was very easy to install and customize. The staff has been very responsive and helpful. 5 stars
Thank you for your feedback on our Drop A Hint 2.0 app. We're thrilled to hear that you found it great and that the installation and customization processes were easy for you. We take pride in providing responsive and helpful support, and we're glad that our staff has met your expectations. Your 5-star rating is greatly appreciated. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app.
While we initially had some back and forth with the development team to get this up and running, they ultimately were very collaborative with us to get this customized in the exact way we wanted. We are excited to see how our customers engage with this new tool!
Thank you for your feedback on our Drop A Hint 2.0 app. We appreciate your patience and collaboration during the initial setup process. We're glad that our development team was able to work closely with you to customize the app to your exact specifications. We share your excitement in seeing how your customers will engage with this new tool. If you have any further questions or need any assistance along the way, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we're here to support you in making the most out of this customized solution.
Just added this app and it was easy to install and implement. No issues thus far as a new user. The configuration options are user friendly.
Thank you for your review. We are thrilled you are pleased with the Drop A Hint 2.0 app.
We strive to build high-performing yet easy-to-use tools to help the world of e-commerce.