Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and its wide range of high-quality, ethical products. They value the automated order fulfillment, clear order tracking, and inventory management. The app's user-friendly interface, easy setup, and prebuilt store options are suitable for both beginners and experienced merchants. Regular updates with new features and suppliers are also appreciated. Merchants commend the responsive customer support and the quality of product descriptions and images.

Edited October 25, 2023

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

United States
About 1 year using the app
October 27, 2023

DropCommerce has high quality products with suppliers that you are able to message and ask questions. I have been using DropCommerce on and off for my businesses, and find I always come back to it as their suppliers and products continue to expand and are top shelf. I have been developing Shopify stores for over 5 years now and out of all of the dropshipping apps out there....DropCommerce is number 1 for me. Absolutely 10 out of 10!!

Boojie Woojie Wonderland
21 days using the app
November 15, 2023

DropCommerce makes it super easy to find cool new suppliers and products. I was able to find a supplier that shares my values within 5 minutes of first installing the app. From there they make it easy to add the products to your import list without any commitment until you are ready to launch. Love it!

My Store
United States
5 days using the app
October 18, 2023

Great products, and ease of use as a new dropshipping entrepreneur have made the process seamless and stress-free!

Midwest & Blessed Mercantile
United States
About 1 month using the app
October 2, 2023

I highly recommend this app to anyone who wants high quality products for their store , its the best.

South Africa
12 days using the app
August 7, 2023

DropCommerce has truly transformed my dropshipping venture on Shopify, and I can't help but give it a glowing five-star review. Shiera's support in setting up my business was beyond compare – her responsiveness and expertise made the entire process a breeze, and my site was up and running flawlessly within a remarkable 24-hour turnaround. The dedication shown by Shiera and the team is a testament to their professionalism. Kudos to CEO Spencer for creating such an exceptional platform; the prebuilt stores they offer are a game changer for aspiring entrepreneurs diving into dropshipping. Without a doubt, I enthusiastically recommend DropCommerce to anyone seeking to kickstart their dropshipping journey – the combination of top-notch assistance from Shiera and the platform's robust features is a recipe for success that you won't want to miss out on.

Dwell Goods Co.
United States
3 months using the app
September 5, 2023

Drop Commerce is an amazing app. UI very intuitive. Was able to find a nice selection of items in Canada for my store.
Highly recommend any day.
Spencer and team have customer support at their core.

My Store
6 days using the app
August 24, 2023

So everything has been made easy and great customer service I really like working with dropcommerce and I can't wait to do more business

Everything Made Simple
United States
11 days using the app
July 22, 2023

The app is easy to use,but beware if you accidentally go over your import limit they cancel your plan. I paid for basic plan, and went over my limit, wasn't paying attention, and they cancelled the plan. Instead of a pop up stating that I exceeded my number of items they just took my money and cancelled it

Quirky Kitchenware
3 months using the app
DropCommerce replied July 24, 2023

Hey there,

I think there may have been a misunderstanding as we do not cancel plans after hitting the product limit on the Basic plan. It appears that you had closed and reopened your account which would have cancelled your original plan when you closed your account. We are more than happy to assist you with getting your account re-activated, please respond to our support ticket we have open for you, or feel free to reach out to support@dropcommerce.com when you have a chance :)

Edited June 20, 2023

Its nice to see the inventory grow but the syncing still has some issues, I just had a sale and I looked for it on the web site and its not there so I must have missed something but now I can't figure out how to get the order the the customer. also the price is pretty high here and I don't make enough sales for the limited inventory even though lot of the stuff is pretty nice. I have a few businesses and this app because it has some issues that makes more work I cant give it more stars. If you have the time and the customer base this is a good app but not for my size.

Update: The owner reached out to me personally and we talked and he told me of things to look forward with their new release coming soon. He also apologized for the problems and promised that they will be fixed. I trust we shall see all the issues here fix really soon.

JB's Online Store
United States
11 months using the app