Reviews (390)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of unique, high-quality products and its user-friendly interface that integrates smoothly with Shopify. They commend the responsive customer service for quick and effective issue resolution. The app is noted for fast shipping, especially from U.S. and Canada, and supports small businesses by featuring their products. Features like automated order fulfillment, a network of vetted suppliers, and tools for product importation and inventory management streamline operations. Additionally, prebuilt store options and educational resources help new merchants quickly start and manage their dropshipping business.

June 14, 2024

Very easy to browse through and discover new products, I love that it is easy to access within the Shopify dashboard. Products look good and shipping times are quick, really happy I found DropCommerce!

My Store
Canada
About 1 month using the app
July 5, 2024

The team has been very responsive to all my questions and concerns. They build a beautiful website for me and pre-loaded it with some amazing products for the niche I selected. I would recommend them for anyone who is looking to deal with real people who are committed to helping you.

Paw Buddies
United States
23 days using the app
June 21, 2024

Great app. Products are good and the founder was kind enough to jump on a call with me to run through the basics. I've checked out a few apps in the category and I'm liking DropCommerce the most so far.

My Store
Canada
20 days using the app
April 30, 2024

Dropcommerce has a great selection on suppliers, products and fulfill orders fast. The support time is polite and very helpful!

Leylines
United States
Over 1 year using the app
DropCommerce replied May 2, 2024

Thank you so much for your review! We are looking forward to helping you grow your business :)

Edited July 21, 2024

I was just informed that this platform does not allow to sell on Amazon or Etsy. They don't advertise this "limitation" anywhere, it must be in the very, very small print. Funny, the brands themselves are selling on Amazon. I consider this deceiving advertising when you don't warn buyers about the limitations. Uninstalling now.

Green Power Naturals
United States
About 21 hours using the app
DropCommerce replied July 21, 2024

Hi there,

Just to clarify regarding your concerns with selling DropCommerce sourced products on Etsy, we apologize if there's any confusion or if we did not convey information clearly enough.

Just to confirm selling on Etsy is actually on a case-by-case basis depending on the supplier. We are soon to be adding filters so that you are able to see which suppliers allow this and which do not.

We are happy to confirm if a specific group of suppliers you are interested in have allowed for this or not, please contact our support team and we will be happy to assist you!

April 5, 2024

This app has been great so far! I am in the early days of launching my store and have been very impressed by the quality of products. Orders have shipped quickly, and customer service has been very responsive and helpful. Looking forward to working with DropCommerce more!

Costa Collective
United States
21 days using the app
March 22, 2024

We have only been using this app for a short time. However, their customer service has been top notch! Jim has been wonderful to work with! He helped us set everything up quite quickly and answered all of our questions almost instantly. We have considered offering a dropship option for our retailers for some time now, and after lots of research felt that DropCommerce was best suited for our needs. We love that their model is based around U.S. brands and that they lean towards quality. So far everything is going smoothly. Highly recommend.

Alley & Rae Apparel
United States
8 days using the app
June 28, 2024

I'm finding products on DropCommerce that I can't find anywhere else. This is exactly the type of selection that I have been searching for!

My Store
Canada
About 15 hours using the app
Edited April 7, 2024

[EDITED] I changed it from 5 stars. i gave it 5 because I was asked to by the dev team so the Shopify algorithm favored them, and I did not want to be rude with them as I was still trying to use their service. I felt disingenuous with my rating, and since I’m not using it now, I will correct it.

My summary is that it favors only merchants with particular niches, and it’s absolutely NOT for people looking to dive into dropshipping business with no customer-base (leads). The reason why dropshipping with Ali, which DropCommerce devs are dead set against, worked is the products could be retailed cheap on Amazon and eBay, and shipping costed little to nothing all on top of the fact that Amazon, which the dev is also dead set against, can drive customers TO YOU with minimal upfront.

On the contrary, you CANNOT do that with products on DropCommerce; they’re too expensive for sale on Amazon. They don't even want you retailing things there even if you see an opportunity. This is backwards thinking as Amazon's logistics is top notch, and their FBA storage is perfect for dropshippers who can't have inventory to themselves. Shipping also is medium to expensive; it’s especially high with Canadian suppliers, and that will limit your margin. (Consider as well that you need to run advertisements on social as well if you don’t already have followers.) If it’s not bad enough, you are NOT allowed to resell them for lower prices than the suppliers do, so you can’t possibly offer competitive prices on items that are already expensive; we’re talkin like above $70, and you can’t run sales. Therefore you might as well just go on Faire or TradeKey to wholesale from the same suppliers. Some suppliers are registered on those. I should mention, and I don’t think most users know this, but they can ban you for violating this hidden rule. Moreover, suppliers don’t reply, or even if they do, they do very late, so when there is an issue with an order, good luck, CS is your only chance. They also boast 7-day fulfillment, but I’m not so sure; some things are made-to-order in Asia, and I’ve seen comments say their shipments were late (even after covid).

So my problems are with both the app itself and their service: 1) App is buggy and you need Chrome on Windows, basically, 2) People are having a hard time getting in touch with suppliers via the chat system 3) There is a lack of product variety 4) the service is more expensive than Spocket when it comes to Private Labeling which is essential. Speaking of which, I realise why Spocket offers both Chinese and US suppliers. (Because having US suppliers only may not be very profitable.)

That said there are still pros like 1) many products being pretty and photogenic for SNS promotions, 2) CS being responsive and nice, and 3) the ease of placing orders, but I feel like the cons outweigh these pros atm. 3 stars because I was peer-pressured to give a rating. Otherwise, it definitely has potential to be a good profitable service. You’ll find cool suppliers. But it favors only merchants with particular niches.

Victor Aernhart
Japan
14 days using the app
DropCommerce replied April 8, 2024

Hi there,

Thanks for leaving a review of our app.

There are hundreds of apps that source products from AliExpress but we chose to bring a unique offering by focusing on USA and Canadian suppliers. With this we are able to provide fast shipping times, high quality products, and less returns for our merchants. As for selling on Amazon we will soon be releasing an update that will enable suppliers to opt in to allowing their products to be sold on Amazon, and this will be reflected in the supplier profile and filters. It is not us that do not allow products to be sold on Amazon, it is up to individual suppliers.

Also I would like to mention that I don't believe it is accurate to state we had pressured you into leaving us a review. You had originally left a 4 star review stating

"I give it 4 stars because if I give it 5 stars, nobody will bother reading it."

In response I mentioned to you that anything below a 5 star actually hurts more than helps and that "I'm going to work hard at making improvements to the app so that we can get your review turned into a 5 star. I do really appreciate the feedback."

I don't think it is quite fair to say that we had attempted to pressure you. I never asked you for a new review, I just told you that I received your feedback and was going to work hard at improving.

Either way if that email made you feel pressure I do apologize. I hope that you give DropCommerce another try in the future as we are always listening to our merchants and working hard at improving.

All the best with your dropshipping journey!

March 27, 2024

I like the app because it is integrated with Sopify and it has a variety of products that are not listed in Amazon.It is a great advantage! Besides it offers quick delivery to US and prices are a little lower than in other dropshipping companies

Dream Pages
United States
10 days using the app