Overall rating
2.2
Counts per rating level
  • 24% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 56% of ratings are 1 stars
March 30, 2024

this is useless... sku's constantly needing to be mapped... constant product discontinuing... not easy to map products and sometimes the only option is to delete the product and get another of the same then only to a few days later drop off again... horrible and a waste of time with slow customer service

also alibaba know that us sellers kinda need to use them and there is always another seller inline so they dont GAF

JTSN Auto Customs
Australia
13 days using the app
February 6, 2024

Big s… show, importing products to your store takes ages and in 98% of cases it does not even work.

L’Anima
Switzerland
2 months using the app
January 3, 2024

TLDR Absolutely awful, stay away from Alibaba.

I recently opened a Shopify online store and populated the inventory with Alibaba products for pets. As a test, I ordered 2 black hoodies for my own dogs with the word "SECURITY" across the back and used the available size chart to make sure the size was right. A month later I receive 2 tiny, bright red t-shirts with the number 11 inexplicably on the back. These things weren't anywhere close to what I ordered, were ridiculously cheap quality and were so small I would be surprised if they fit a kitten. It's obvious that whoever fulfilled the order just grabbed whatever was in some bin and sent it off with no care at all regarding what I actually ordered or was sent. I will not use such an incompetent service for my store and as such, I have removed every one of their products from my inventory. Save yourself some time and stay away from Alibaba as your dropshipping supplier.

Jackson’s Pets & Parents
United States
16 days using the app
April 21, 2024

no me salen mis productos en la lista de importacion, se me han borrado todos

StoreRelox
Spain
6 days using the app
January 28, 2024

il y a un problème avec l'application ;ca vous redirige sur autre site:
https://error.taobao.com/app/tbhome/common/error.html

IZEN FITNESS
France
7 days using the app
June 10, 2023

Terrible app. Whenever a customer places an order, I have to pay the shipping cost, etc. Whenever I type my card info it will not accept my payment which it gives me a bad delayed response to customers and have to give my customer a refund back because of this issue very disappointed with Alibaba. If I were you guys trying to start an online business try different suppliers services that actually provide better services and will at least accept my payment!!

Altrality Inlet
United States
2 months using the app
July 30, 2023

Dear Alibaba Support,

I am writing to you today because I am having an issue with the dropshipping application on my Shopify store. The application is not Supporting up in my Shopify app store, and when I try to install it manually, I get an error message. (Unsupported)

I have been using the dropshipping application on my Shopify store for the past few months, and it has been working great. However, recently, the application stopped working, and I am unable to install it again.

I have tried uninstalling and reinstalling the application, but that did not fix the problem. I have also tried contacting Shopify support, but they have not been able to help me.

I am hoping that you can help me resolve this issue. I am a small business owner, and I rely on the dropshipping application to sell my products. I would be very grateful if you could help me get the application working again.

Thank you for your time and attention to this matter.

Happy Stuff
United States
About 2 months using the app
June 21, 2023

products do not work to import anymore. I try too import and it does not work it states it has failed

C-Sportswear
United Kingdom
Over 1 year using the app
August 31, 2023

piece of st it sets product when it import? but product cost 10 $ will be mark as product to be sold over Fck 800$.

bocazzila
Switzerland
3 months using the app
April 25, 2024

Why is the app displaying unsupported

Suushifa supplies
Kenya
3 days using the app