Easify Custom Product Options

I have been using this app for a year and contacted their customer service more than 10 times in this period. Always they have sorted out the issue. Also most importantly they sort the issues out even the weekend and anytime during the day with the shortest time they can do. There is no delay, no excuse. They are really helpful and know what they do.

The easify app makes it easy to add options to my products to be able to gather all the information needed when customers are ordering. I joined Easify for the product upload specifically but am moving over everything in my shopify page templates to Easify to have them all in one place! Thanks to Kendle for helping me to sort out my new shopify theme and making sure Easify works on it. Didn't take long and was easy as a few questions via online chat.

Easify is a great app when it works, but unfortunately, that is the main issue. When it works, it does a lot of what we need and the live support can be helpful for smaller changes, such as adjusting text styling, aesthetics, and minor display issues.

However, there are some important features missing that make the app frustrating to use at scale.

The live preview feature is quite limited. You can only have one live preview option working properly, and if you add another live preview option, it can break the first one. For stores that rely heavily on visual customisation, this is a big limitation.

The template feature also is not as useful as it could be. At the moment, you can only create a single option template, rather than a full option set template with multiple options inside it. This makes it harder to manage products efficiently, especially when you have a large catalogue.

Another major issue is that you cannot add a new option to every product with one click. For example, if you wanted to add a new option to 100 different products, you would have to manually go into each product and add it individually. This could be massively improved with an option set priority system, where higher priority option sets appear above lower priority ones on the product page. That way, you could assign a new option set to hundreds of products, give it a lower priority, and have it automatically appear underneath the existing product options.

The most frustrating issue, though, is that the app randomly breaks. At least once a month, we have to contact Easify support because something that was working perfectly fine suddenly stops working, despite us changing nothing.

As I am writing this, Easify has completely disappeared from our store. Customers currently cannot purchase products because the app is not working. We also have another store where Easify is working fine, which makes it feel like the issue is specific to our main store.

Honestly, we are exhausted from dealing with the constant problems. Our whole website depends on Easify, and moving to another app would take hundreds of hours because of the number of products we have set up. So while the app has great potential and can be very useful when it works, the reliability issues make it incredibly stressful to depend on for a live business.

Once you figure out the app it works beautifully and the team are great at helping out with little tweaks here and there. Shout out to Chloe in customer support who solved a display issue for me quickly and perfectly!

I had some trouble with one of my option sets showing on a product, I spoke with Anne in the support team and she was able to help me get it up and running again quickly. I really appreciate the quick help provided, this app has made it so easy to offer customisable options on our site. Thank you

We've had a great experience with Easify. The app works exactly as intended and has been a valuable addition to our Shopify store.

What really stands out is the support team. They responded quickly to an issue, understood the problem we had, and resolved it efficiently. The service was friendly, professional, and genuinely helpful throughout the process.

Highly recommended for both the functionality of the app and the first-class customer support.

Have used this app for a year and enjoy it. The support has been INCREDIBLE. I've asked really specific questions for a niche request and they have been able to help me problem solve wonderfully. Thank you Easify :)

I've been using Easify for around 6 months now & am finding it great. Easy enough to set up once you get the hang of the templates & options. I've only had one issue which was a conflict between this & Search & Discovery app. The issue was sorted quickly by the Easify team & they even made some amendments to the look of the app so that it worked better with my theme.

This app is a great tool to add customization to my products. I reached out to support while I was setting up my options and Clove was extremely helpful and support was very quick. I highly recommend.

I’ve been using the Easify plugin on Shopify and I’m very satisfied with it. The app is flexible and provides exactly what I was looking for, especially when it comes to handling different variant types and advanced product features. It made things much easier to manage compared to other solutions I tried.

What really stands out is their customer service. The team is always available, responsive, and genuinely helpful. I especially want to mention Chloe, who was incredibly supportive throughout the process. She showed great patience while assisting me, was quick to resolve any issues, and even followed up by email to make sure everything was working properly.

Overall, a reliable and well-designed app with excellent support behind it. Highly recommended.