Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and simple setup for advertising campaigns, ideal for beginners. The responsive customer support is highly praised for both resolving issues and providing guidance on ad strategies. Automation features save time in ad creation, and merchants report increased revenue and effective audience targeting. The live chat and email support are noted for their quick and effective assistance.
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The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.
Hi Blazed Wear,
Thank you for reviewing the Easy Ads app.
We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.
Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.
They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.
You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
This App deserve 0 stars , scammers , no real customer support.
BE AWERE, they will offer you free trial and to unsubscribe by uninstalling up , but they will keep charging you even if you don't use up and it was undistilled before trial ends. They wont answer on your emails , support is never available. STAY AWAY from this app
Even during trial app brought 3 clicks , shameful.
Shopify should be more aware ...
Hi Pack a Dub,
Thanks for reviewing the Easy Ads app.
We're sorry for the experience you had with the app. We believe there's a miscommunication:
- Easy Ads is a Badged Meta Ad Technology Partner.
- Our customer support is available 6/7. You personally spoke with 3 different support agents on 7 instances. You did not reply to their messages.
- Your campaign did not even pass the learning phase before you canceled.
Kindly refer to the email address associated with your Shopify account, as when you sign up for a Shopify app, the app developer gets to contact you on that email address only.
Best,
The Easy Ads Team
This apps is not good please don't use this they deduct 29 $ even i delete before trail end. so i don't recommend
Hi D PROMO,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Very bad my 2 year old meta account is restricted after this
They ask for reviews about customer support before getting results. I'm extremely disappointed with this app. Despite their claims that AI ads would generate sales, my experience has been entirely negative. I first tried the 7-day trial twice and saw no results. After two months, I decided to give it another shot and purchased their monthly paid package. They insisted that I needed to give the ads more time, but even after 7 days, there were still no results. They reviewed my funnel and ads, suggesting improvements to my website, but none of this made a difference. With their AI ads, I saw absolutely no benefit. This app has been a waste of both time and money.
Hi Raza Gems LLc,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Our support team requests a review regarding your experience with customer support so far during your first interaction.
You can always update your review to reflect your experience.
Regarding not getting results, please note that launching ads does not automatically mean you'll get sales.
This is why our team goes through your website and funnel to make sure you have the best setup.
On the other hand, your website sells high ticket items that start at 800 USD. For any store owner with similar products, regardless of what marketing channel you use (ads, influencer marketing, etc) results will not happen overnight and your cost per acquisition (CPA) will naturally be higher than other advertisers.
We recommend you re-evaluate your marketing strategy to fit your target audience.
For example, some stores selling high ticket items remove the price from the page and run lead generation ads, in order to combat the high CPA problem and close more sales.
We'll be more than happy to discuss with you a custom marketing strategy via a one-on-one call.
Let me know if that works for you.
Best,
Maria Chanaoui
Marketing & Communication Manager
it says it's running and it has been giving the same numbers for 5 days, no sales or even visits came through it so clearly it's not working, support is useless they are always offline. just don't use it guys, they are just marketing for their website but for me it was a waste of time.
Hi Zen Air AU,
Thanks for taking the time to review the Easy Ads app.
Kindly note that we have contacted you on day 2 with a screenshot of your campaign active and running.
2 days later, you uninstalled the app, which removed our access to your account and the ability to investigate what happened.
Please note that advertising campaigns, don't yield instant results, patience and communication is required in order to make your campaign a success.
We'd love to assist you in making the best of the Easy Ads app. Please refer to our last email sent you with more details on this.
Looking forward to hearing back from you.
Best,
The Easy Ads Customer Success Team
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs.
Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs.
En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing.
En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo ,
Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.
Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.
Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.
Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.
Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?
Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.
Cordialement,
L'équipe Easy Ads
make add more then 10K and not getting 1K visitor and even one order in 25 days and 2 funel created.
Hi BeeTrendy,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Kindly note that the Easy Ads campaign optimizes for sales, not website visits.
Your campaign spent a total of 10000 INR which is around 119 USD over 13 days.
This comes around 9 USD daily.
For the audience size you had, we recommend a minimum of 15 USD. You also had a healthy CTR, however, when website visitors reached your website, they left without purchasing.
We highly recommend you invest some of your time improving your onsite experience, product pages, and overall website. Utilizing the various resources online to learn about how ads work and their cost.
We'll be more than happy to guide through this.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Could someone please tell me what to do to get help really!! No Help Just test, Do they have people working.... So for me it a big 0 start...
Hi Stylish Ram,
Thank you for trying Easy Ads. I'm sorry you didn't love it.
We apologize for the inconvenience faced while attempting to contact our support team.
Can you please clarify to us what time you tried to contact our customer support?
Our team is available via the in-app chat and the email address published on our Shopify listing.
Our support team is here for you 6/7 except Sunday.
We're looking forward to hear from you and investigate what happened here exactly.
Kindest Regards,
Maria Chanaoui
Communication Manager