Reviews (839)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies creating and managing Facebook ad campaigns. They commend the responsive and helpful customer support and value the AI-driven optimization that boosts ad performance, traffic, and sales. Features like automation and educational support save time and make the app accessible to those new to advertising, enhancing their overall business revenue.
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I didn’t use their app but their Customer support is super nice!
They respond fast and understand what’s been wrong/what you need help with.
Just started using the app, i had some questions and the customer support team was able to help me. I will checkin in a couple of weeks to see how this goes.
STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team
it says it's running and it has been giving the same numbers for 5 days, no sales or even visits came through it so clearly it's not working, support is useless they are always offline. just don't use it guys, they are just marketing for their website but for me it was a waste of time.
Hi Zen Air AU,
Thanks for taking the time to review the Easy Ads app.
Kindly note that we have contacted you on day 2 with a screenshot of your campaign active and running.
2 days later, you uninstalled the app, which removed our access to your account and the ability to investigate what happened.
Please note that advertising campaigns, don't yield instant results, patience and communication is required in order to make your campaign a success.
We'd love to assist you in making the best of the Easy Ads app. Please refer to our last email sent you with more details on this.
Looking forward to hearing back from you.
Best,
The Easy Ads Customer Success Team
Ad system is good. For newbie like me it will definitely a moral booster.
make add more then 10K and not getting 1K visitor and even one order in 25 days and 2 funel created.
Hi BeeTrendy,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Kindly note that the Easy Ads campaign optimizes for sales, not website visits.
Your campaign spent a total of 10000 INR which is around 119 USD over 13 days.
This comes around 9 USD daily.
For the audience size you had, we recommend a minimum of 15 USD. You also had a healthy CTR, however, when website visitors reached your website, they left without purchasing.
We highly recommend you invest some of your time improving your onsite experience, product pages, and overall website. Utilizing the various resources online to learn about how ads work and their cost.
We'll be more than happy to guide through this.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Recommending EasyAds is a no-brainer, the service that they provide is essential for anyone looking to make sales with the least of efforts. The support team is highly professional, patient and more than anything, efficient. I've received world-class assistance from Ouissal, I can guarantee a similar experience for any new user as well!
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
Good but i need training practically once please call 8939077432
sure i need support how change ads call 8939077432
Hi VIGOR99,
Thanks for reviewing the app.
Kindly note that we have attempted to contact you many times.
Kindly remove this review as it contains your personal contact information.
Then, please check your email inbox.
Kindest Regards,
Easy Ads for Facebook Ads
Customer support is top notch, Ouissal was amazing, she helped me adjust the targeting to get better ROAS, provided feedback on the creatives as well. The app is very easy to use and to get running. Takes like 15 minutes to setup and you'll already have Retargeting ads running for all products, whereas that would take significantly longer to setup manually.