Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and simple setup for advertising campaigns, ideal for beginners. The responsive customer support is highly praised for both resolving issues and providing guidance on ad strategies. Automation features save time in ad creation, and merchants report increased revenue and effective audience targeting. The live chat and email support are noted for their quick and effective assistance.
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Overpriced, and scamy. They'll charge your randomly for transactions. I uninstalled and stopped using the app due to it being too expensive and not effective. Payed 27 dollars for 26 visits in my store. After paying the monthly fee (after the free 10 days) I stopped using it. Now I wake up with another fee from them, from a old AD campaign that magically is active again after being turned off. Don't know what type of company this is, I just don't want to be associated.
Hi Luminas Lamps,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Regarding the app not performing well, kindly provide us with more details as we need more information such as your daily budget, target location, and type of products selected in the campaign. $27 is not clear if it's the subscription fee or the budget you set for your ads.
Kindly reach out to our support via support@easyadsapp.com so we can investigate the campaign reactivating, as when you uninstall the app, you revoke our access to your advertising assets, the campaign should be automatically deleted so this must be a mistake.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team
facebook blocked my account because of this app
Hi Flux,
Thank you for taking the time to review Easy Ads.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, meaning; we use the same API as the Ads Manager.
It is technically impossible for your account to get blocked using our app, or any app that is a Meta partner.
Moreover, ad account get disabled because they violate Meta's policies, or because they're recently created and haven't been identity confirmed yet.
We recommend reaching out to us for more details on how to recover your account and the next steps to take.
Looking forward to hearing from you.
Best,
Maria Chanaoui
Communication Manager @ Easy Ads
This is crazy. I don't know what has happened but after launching this campaign by easy ads, not only it took a few days to start running but my facebook account got disabled.
Prior to that, I've run many different types of ad sets and and campaign and it all worked out smoothly. My mistake is that facebook account is connected to two businesses that I'm running and now I've lost access to ads for the other business.
I can't even get the facebook account to review. It's ridiculous. And im sure it has something to do with advertising. And at the time it all happened, the only ads that are being run by that account is easy ads. ONLY.
Hi Velurea,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, this means it uses the same API as the Ads Manager.
Also, please note that Ad Accounts get disabled for the content of their ads, using a suspicious payment method, or a suspicious ad destination which is your website.
We'd love to assist you in getting in contact with the Meta team or creating a new ad account.
Please refer to our last email to us for more details on this.
Looking forward to hearing back from you.
The Easy Ads Customer Support Team
I just installed but didn't use it and they billed me for it what an ass
Hi Skylark store,
Thank you for reviewing the Easy Ads app.
Please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
This app is horrible. It will take credit for every sale even if the add had nothing to do with it. They should be closed and not allowed to operate. Scam. Funnel doesn’t work either. When you try and reach out you can only speak to ai and there ai answers barely answer questions they just forward you frequently asked questions that don’t answer your questions. Easy ads more lie throw ur money down the drain!!!
Hi Stoked Snow,
Thanks for reviewing Easy Ads!
Kindly note that Easy Ads for Facebook Ads is a Badged Meta Ad Technology Partner; any data shown on the app is tracked by your own Meta Pixel.
In fact, you can double all data shown on your Easy Ads dashboard on your Meta Ads Manager.
Since the introduction of iOS 14, attribution issues have become more common and not limited to third-party app users. We encourage you to research this and learn more from the Facebook Ads community.
Also, kindly note that our customer support is formed by humans, not AI. In fact, AI technology is not advanced enough to operate a live chat on a scale such as Easy Ads.
Our support team replied to your message which you still need to read.
We look forward to getting your reply on the email sent to you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Installed app, granted them access to my facebook ads account and was immediately hacked and charged over $700 for fake ads that had nothing to do with my account.
Hi Outsider Garage,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this? We tried contacting you multiple times, still, no response.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Without a doubt in my mind the worst support from an shopify app. It´s the second time around i try this app. Since they had a lifetime offer i thougt why not? But that was a huge waste.
This app is totally fraudulent and a waste of time; you end up losing your budget here. I integrated their application and ran ads on Facebook. My PPC was 12 initially, and the audience targeting was broad.
I contacted their helpline, and for the first 2 days, there was no response. When they finally responded, they advised me to reduce my audience to under 1 million, claiming it would improve the ads. I followed their advice, and suddenly, the PPC jumped from 12 to 26.
I contacted them again, and a reply came after 1 day, suggesting that I increase my budget to $10 per day, reduce the audience, and make the ads beautiful. Following their advice, the PPC went up to 49.
Upon contacting them again, they informed me that my website's speed is slow. These are completely non-professional individuals, and their application and team's performance are zero.
Everyone should be cautious; this is a useless application. It's better to create ads on Facebook yourself without any expertise. An important note: when you submit ads through their application, Analytics shows 40 to 50 visitors on your website suddenly. After some time, the visitors drop to zero on Analytics.
I don't know how this application does that. Anyone who wants to experiment can do so. I've shared what I observed and experienced
Also i try many time my ads stop but now my ads not stop, i dont know how is possible ?
Hi
You may not have paid attention to my point that, upon your agent's suggestion, I reduced the audience to under 10 million and increased my budget. Following that, the PPC skyrocketed, almost doubling. Why did this happen?
Furthermore, there are many people here who can visit my store and see its speed, which is still above 49. Additionally, what advice was given in this regard?
Your responses are inconsistent, whether it's Sunday or Monday. The record of this is present in your help chat. After that, your system did not stop my ads when I tried to halt them. I had to struggle to stop them through Meta, and with Shopify's help, I removed your application without stopping the ads. Why did this happen?
I suggest you review all the conversations in your help chat first. Then, investigate how the Shopify team removed your app without stopping the ads, which I was unable to do.
Hi BAG ZEST,
I hope you're doing well.
My name is Maria Chanaoui, I'm the Marketing & Communication Manager at Easy Ads. I'm also a Meta Certified Media Buying Professional.
I noticed you highlighted the following issues in your review:
1. A high PPC that kept going up.
2. A late response rate.
3. Conflicting advice.
4. Confusing analytics.
5. Not knowing how to pause ads.
I believe I got all of them, but in case I missed one, please don't hesitate to let me know.
I would love to address your concerns one by one, so that you can understand what occurred:
1. A high PPC that kept going up.
Easy Ads' campaign optimizes for conversions, more specifically, sales. Ads optimizing for conversions naturally cost more than ads optimizing for traffic.
In any campaign type in any platform (Meta, Google, TikTok,...), when you have a ppc that is constantly increasing, this signals that you are targeting a highly competitive audience with a low budget. In other words, you are bidding against other advertisers on the same audience and losing the ad auction every time.
This is why our customer support agents advised you to decrease your audience size and increase your budget, so you can start winning the ad auction and decrease your ppc.
2. A late response rate.
We understand how frustrating it is to wait for a response and not get it, for this, we sincerely apologize for the late reply. We offer live chat support Monday to Friday during regular office hours (9-5). This is mentioned on our website and in our Shopify listing. We have recently onboarded new customer support agents to cover in between hours. We hope to be offering 24/7 in the future.
3. Conflicting advice.
After checking your website and both conversations you had with different customer support agents, I believe there was a mistake in the order of advice received from our agents. Usually in cases similar to yours, we advise you to stop advertising and work on improving your website, as both your website design and loading speed are not fit for advertising.
4. Confusing analytics.
The data shown on your Easy Ads dashboard is the same data shown on Meta Ads Manager. This is also the data tracked by your own Dataset (Pixel). Easy Ads can only display the data sent it by Meta, we cannot display any other data as it is technically impossible.
The behavior you saw could be explained by Meta bot traffic, which are bots sent by Meta to all websites after launching ads, to determine if the content of the website complies with their policies. You are not charged for this traffic.
5. Not knowing how to pause ads.
Can you please share more details on this? Usually, once you uninstall the app, the campaign is automatically paused and deleted. We'd love to learn more about this and assist you.
Other than this, we'd be more than happy to assist you in improving your website and restart your free trial so that you can take full advantage of the app.
We look forward to getting a reply from you in the email we've sent you.
Best,
Maria Chanaoui
Marketing & Communications Manager