Reviews (297)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies setting up and managing Facebook ad campaigns. They commend the quick setup process and the responsive, helpful customer support that provides personalized assistance, including video tutorials. The app is noted for enhancing ad performance and ROI, and the support team is proactive in resolving issues like billing or technical difficulties, making it ideal for beginners in advertising.
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Unfortunately, my experience with Easy Ads for Facebook has been extremely disappointing. While the app initially seemed promising and their support team helped me resolve a pixel issue on my new website, the results were dismal. Despite spending money on Facebook ads, I saw zero website visitors and no conversions. I uninstalled the app from my new site and installed it on my old, well-established website with thousands of orders and customer data, hoping to leverage its robust Facebook Pixel data.
However, when I sought assistance to optimize the ads for better results, I received generic responses, and their support team suggested booking a call with an expert. The earliest available appointment was 13 days away. This lack of prompt support is unacceptable for an app designed to handle ad campaigns in real-time. I feel like I’m talking to a robot, and continuing with Easy Ads would likely result in more wasted money with no sales.
I wouldn’t recommend this app to anyone who expects quick results, effective support, or any tangible outcomes from their ad spend.
Hi Pabung Print,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your frustration, especially with the delay in support availability. Unfortunately, at the time, our expert call slots were fully booked, which is something we couldn’t control. We always aim to provide timely assistance, and we’ll work on improving our scheduling to ensure quicker availability in the future.
Regarding the results, we understand the disappointment of not seeing the expected outcomes. Sometimes, it takes a little time for the system to optimize, especially if there’s limited data or campaign adjustments. We're more than happy to assist in optimizing your setup further to help improve your results.
If you’d like, we can revisit your campaign strategy and provide more targeted support. Your success is important to us, and we want to help get you on the right track.
Best regards,
The Easy Ads Team
Great service and customer support was really helpful specially ouissal she helped me setting up all the things
Had some issues from my side and they called me to fix the issue. Advised me on what to do and offered to restart my free trial so that I can give the app a chance once more. Super happy as I am a beginner learning.
Waste of money and time. No results
Customer service is good but the app itself is really not good. Even after spending $110 on FB & Ig and $29.95 to Easy Ads, I got only 2 sales worth $97.
The app is always in learning phase , even 2 weeks after using it
Hi Curated Collections,
Thank you for your feedback, and we’re glad you found our customer service helpful! Regarding your campaign, the "learning phase" is part of Meta’s system, where it works to optimize ad delivery by identifying the best audience for your ads.
This phase occurs to all campaigns (regardless of how they were created), when the system needs to gather enough data—specifically, 50 conversion events within a 7-day window.
Having a learning phase that lasts more than 7 days is supper common and can happen for several reasons, such as using a new pixel, frequently editing the campaign, or running on a lower budget.
Despite the learning phase, your campaign still achieved a positive ROAS, which is a great starting point. With consistent campaign optimization and a bit more patience, results typically improve as the system learns and exits the learning phase.
We’d be happy to provide further guidance if you’d like to optimize future campaigns. Feel free to reach out anytime!
Best regards,
The Easy Ads Team
Useless App, uninstalled it on the 9th day as there was no shred of improvement on any aspect, views / clicks were very modest compared to my own created ads, also the ads running by the app were constantly ranked as below average in quality by Meta.
Hi TRENDZ,
Thank you for sharing your experience. We’re sorry to hear that the app didn’t meet your expectations. The app is designed to optimize your campaigns over time, and while results can vary, it typically takes some patience for the system to learn and improve performance.
It’s also important to note that ads are evaluated by Meta's algorithms, and rankings can fluctuate as the system optimizes. We’d be happy to review your setup and suggest any improvements to help boost performance.
Please reach out to us directly if you'd like further assistance—we’re here to help.
Best regards,
The Easy Ads Team
excellent followup
Highly Recommended!
I 100% recommend this! It's easy to use, delivers great results, and is super convenient. The best part is the amazing support team—they reply instantly and are fully dedicated to resolving any issues. Definitely give it a try and see the results for yourself!
The Best Customer Support Experience I've Ever Had!
I've used countless apps, but nothing compares to the outstanding support I received here. Quassal went above and beyond to assist me in creating a new ads account and seamlessly connecting it to Shopify. Her patience, professionalism, and ability to guide me through every step were truly unmatched.
What sets this team apart is their dedication to ensuring success, no matter how complex the task. Quassal’s exceptional support made a potentially overwhelming process not only manageable but enjoyable. I cannot emphasize enough how much I appreciated her kindness, clarity, and expertise.
If you're looking for an app with top-tier functionality and unparalleled customer service, look no further. This experience was a game-changer for my business—thank you, Quassal and team, for setting the gold standard!
Excellent customer support in setting up and launching my Facebook advertising funnels.