Reviews (839)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing Facebook ad campaigns. They commend the responsive and helpful customer support and value the AI-driven optimization that boosts ad performance, traffic, and sales. Features like automation and educational support save time and make the app accessible to those new to advertising, enhancing their overall business revenue.

December 6, 2023

Review after 1 week of use;

Pros:
It's very easy to setup and the interface is very user-friendly. Love it.

Cons:
1-I had an issue with payment on Meta and ads stopped. It's ok but this app deleted all the data on my funnel. Statistics and campaign setup is gone forever!!! It would be great to reactivate and continue from the point where it stopped.
2-I don't know how to track orders generated from this app.

YEM Kitabevi
Türkiye
7 days using the app
Edited July 28, 2023

Zero support over weekends which count towards the 7 day trial, so.the days are wasted and they are key social media advertising days. When I un-installed to start again on Monday I got an immediate email offering me an Extra 7 days free (I.e 14 days in total) so I did reinstall over the weekend. On Monday however when they were back on duty they backtracked on the extra 7 days and told me to uninstall and reinstall but I have a campaign running after much trial and error so that is not an option. Shocking service. I will let my campaign run, then uninstall and find an alternative. I don't do business with dishonest companies who don't keep to their word. It got worse. My generated by them got rejected by Meta for circumventing. I do not recommend them at all. After their response below I rechecked their email. It definitely said an ADDITIONAL 7 days over and above. If I could review any worse I would. Instead of just apologising they continue to try defend themselves and pass the blame to me. It is a useless app. Don't waste your time

EQshoponline
South Africa
4 days using the app
Easy Ads replied July 27, 2023

Hi EQshoponline,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that the email you received is for restarting your 7-day free trial, not extending it. Kindly refer back to your inbox and re-read the email.

Uninstalling and installing the app is a requirement for applying free trial days, as it cannot be done (technically) while the app is still installed. Of course, when you uninstall our app, the campaign will be automatically deleted and you'll need to re-create it. This is a standard procedure that happens when anyone uninstalls our app.

Regarding your ads being rejected for circumventing, please note that the very definition of circumventing that you'll find on Meta is directly related to how your website is set up. It can also be a mistake, which you could report to Meta and request a manual review of your ads.

Kindest Regards,
Maria

November 28, 2023

might work for anyone but not worked for me. my manual ads works better then this app

The Endless Store
India
7 days using the app
Easy Ads replied November 30, 2023

Hi The Endless Store,

Thank you for reviewing Easy Ads.

Kindly share with us the results of the previous ads that worked better. From what we can see, these ads were optimized for traffic and clicks, but never conversions, which explains why you'd consider getting so much traffic as "working".

Easy Ads optimizes for sales, meaning, it tries to only get those who are most likely to purchase. With a low budget such as the one you set, this can take way longer, especially if you optimize for such a big audience.

We recommend getting in touch with support to learn more about which metrics are important for you and how to analyze your success.

Best,

Maria Chan

October 16, 2023

Buena,

TechVida
Ecuador
6 days using the app
September 5, 2023

Dear Easy ad

i had install an app for trial period but by mistake i uninstal just one day later, i have not used the app at all even after that so please can you refund my money back

Munns and Mars
India
7 days using the app
Easy Ads replied September 6, 2023

Hi Munns and Mars,

Thank you for taking the time to review Easy Ads.

We're sorry for the frustration caused by this charge.

Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.

We do not have any access whatsoever to your billing information or the ability to charge you. We can however approve refunds or charge reversals from our end.

If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues.

Kindly reply to our email sharing a screenshot of your bill so we can proceed with the refund.

We’re looking forward to hearing back from you.

Best,
Maria

November 24, 2023

Didn't manage sell a single product not recommended

LISA TREND MALL
United States
6 days using the app
Easy Ads replied November 27, 2023

Hi LISA TREND MALL,

Thank you for reviewing Easy Ads for Facebook Ads.

Kindly note that on your website, you are selling counterfeit goods of popular brands, yet you do not mention being a verified or accredited reseller.

Meta strictly prohibits this practice, and ads promoting such goods get disabled almost immediately.

We tried to reach out to you via live chat support numerous times, but you did not respond.

We recommend that you reconsider the products you're promoting before launching ads. Once you change your product selection, we'll be more than happy to restart your free trial.

Best,
Maria Chan

Edited November 14, 2022

It's a good app for those stores that have creative photographs within the app itself. However, there is very limited functionality in terms of customization and you can't create multiple types of ad copies to trial and test. For those looking for more customization, their parent program, Scalify, seems like a better option but I have yet to test that out as well. Personally, I felt this app is oversimplified and I didn't get the results due to the same. Also it's way too pricey for it's simplicity.

Mod Ecru
India
6 days using the app
April 6, 2023

Seems easy to set up. I see poor traction. 0 Sales so far, funnel covershion looks weaker on shopify too. Support team has not been available fot last 24 hours. Test this tool with less money. Will give this tool 3 more days to see how this one does

Stooshi
India
6 days using the app
Easy Ads replied April 8, 2023

Hi Stooshi,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that by the time you left the review, your funnel was not running for a complete 48 hours, please note that ads take time for performance to show and results are not instant. Since then (3 days later), you have achieved your first sale with the app. Congratulations!

Regarding support not being available, kindly note that our support team was off for 16 hours (not 24 hours) since they work 8 hours shifts and we do not provide 24/7 support as written in the description on the app's listing. We are working on expanding our support team to cover more shifts.

We hope this answers the questions raised in your review and if you have any further questions, please don't hesitate to reach out to us.

Kind Regards,
Maria

September 16, 2023

One of the worst service i received from this application. Only customer service doing good job.

Luxuries products
United Arab Emirates
3 days using the app
Easy Ads replied September 18, 2023

Hi Luxuries products,

Thank you for giving Easy Ads a try, we're sorry you didn't like it.

Can you please clarify your review? We have tried hard to decipher your review and email with no luck.

Our support team can speak English, French, and Arabic.

Looking forward to hearing back from you.

Best,
Maria

November 10, 2023

Poor Support. I tried connecting my facebook ad account but unfortunately it kept on picking another ad account in same admin.

When i tried to reach support, i was told to make a video and share and no remote support was provided.

VISMIT
India
3 days using the app
Easy Ads replied November 13, 2023

Dear VISMIT,

Thank you for choosing Easy Ads. We appreciate your feedback and apologize for any inconvenience you experienced.

Please note that Easy Ads is designed to display only the ad accounts your profile has access to. If you encounter any issues connecting your Facebook ad account, it's possible that the displayed ad accounts are the ones associated with your profile.

We understand the frustration you faced in seeking support. While we currently do not offer 24/7 remote desk support, we value your input and would like to help you resolve the issue. If you decide to give Easy Ads another try, we'd be happy to arrange further assistance to ensure a smoother experience for you.

Thank you for your patience and understanding.

Best regards,
Easy Ads Support