Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and simple setup for advertising campaigns, ideal for beginners. The responsive customer support is highly praised for both resolving issues and providing guidance on ad strategies. Automation features save time in ad creation, and merchants report increased revenue and effective audience targeting. The live chat and email support are noted for their quick and effective assistance.
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without my permission this app install and charges deduct from my bill its scam doing by shopify right now please solve my problem
Hi 69lifestyle,
This is Yassir from the Easy Ads team.
I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.
Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.
However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.
Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.
Best,
Yassir
I m not recommending this app.it have not given me any result. even after uninstallation fee was deducted....
Hi Trendz Store,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.
Kindest Regards,
Maria
i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".
Hi Neatfreaks,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.
Kindest Regards,
Maria
I canceled my subscription and they still charged me.
Hi ThunderBolt,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, we couldn't find any message or email from you inquiring about this or requesting a refund. Kindly reply to the email sent to the email address associated with your account so we can resolve this for you.
Kindest Regards,
Maria
Tar betalt även när man har avinstallerat
Kundtjänst får man aldrig svar ifrån
Hej BestPrice,
Tack för att du gav Easy Ads ett försök.
Observera att du debiteras för dina tredjepartsappar av Shopify, vilket är anledningen till att din debitering läggs till en Shopify-faktura, inte en separat faktura.
Vi har ingen som helst tillgång till din faktureringsinformation eller möjlighet att debitera dig.
Vi svarade också på ditt e-postmeddelande samma dag, den 11 september 2023, exakt 4 timmar efter, och begärde att du skulle dela en skärmdump av fakturan. Du svarade inte på vårt e-postmeddelande.
Vi ser fram emot att höra från dig.
Bästa hälsningar,
Maria
I set up the app once, but after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it. During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value. I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do.
Dear Easy Ads Team,
I must emphasize the importance of sincerity in customer service; please do not provoke my displeasure. Firstly, I would like to reiterate that I have installed your application twice. During my first experience, I was deeply frustrated with the dismissive attitude in the response to my query. My question was regarding an issue with my funnel ads not being distributed in the order of Awareness, Consideration, Decision, Loyalty. Instead, after running for four days in the Awareness phase, it abruptly shifted to the Loyalty funnel.
Mrs. Milenni's response suggested that I should not worry as this was an obvious policy to optimize budget use, accompanied by a link to Facebook's Advantage+ policy. Was this genuinely helpful? What I needed to understand was the rationale behind a funnel that should naturally progress from Awareness to ultimately Loyalty, but instead jumps directly to Loyalty. It's almost comical to expect an audience just becoming familiar with my brand to suddenly exhibit loyalty without having purchased anything from my website.
For this second installation, I have spent nearly 1,000,000 VND (approximately $41.25), which now seems like a questionable investment.
Secondly, regarding the email spam issue, are you certain about sending only two emails? Would you like me to provide screenshots of my inbox showing four emails from Mrs. Maria? I reconsidered my stance out of sympathy for the tone of your emails and gave Easy Ads a second chance, only to be met with disappointing results, leading to its deletion.
Thirdly, when using GA4 for analytics, I noticed a complete absence of traffic from Facebook, which starkly contrasts with the data you double-checked. Please, spare me the humor.
Moreover, your lack of professionalism is profoundly disappointing. Discussing client budgeting, market presence, and international reach is a matter of utmost confidentiality. Your casual mention of these details is enough to question your professional integrity.
In conclusion, please avoid compelling me to escalate this matter through reviews in various forums.
Sincerely,
Albert
Hi Albertio-Houseware For Better Life,
Thank you for taking the time to review Easy Ads for Facebook Ads.
We are shocked by your review, especially since your very last message to our support team was:
"Thank you , I think it working"
Here are the answers to every point made in your review:
"after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it."
You received exactly 2 emails asking why you uninstalled and offering an extended free trial. We send these emails to all customers who uninstall our app, to get feedback, improve the user experience, and give the user a chance to try the app again without worrying about a charge.
You may have coincidentally received promotional messages regarding our BFCM offer, these messages are sent to all users in case they want to secure a special promotion and are limited to the BFCM period only. You can easily opt out of receiving emails by unsubscribing.
"During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value."
In your conversation with our support team, you expressed concern with budget distribution, to which our support agent replied and explained how the advertising budget works, mainly, that we use Advantage+Budget Optimization.
You did not, at any point, express dissatisfaction with your CTR or request feedback for your funnel. If you did, our support team would recommend that you pause your funnel, and suggest changes and improvements to your audience and ads.
Now, after checking your funnel data, it looks like you were targeting 18 countries, with an audience of 472,500,000 million people, with a low daily budget of 200,000 Vietnamese Dong or $8,25 USD.
Please note that the ideal audience size for such a budget is below 10 million. The reason behind this is when you're optimizing for conversions, you are bidding against other advertisers on the same audience, when you set a low budget and target a large audience, you are losing the ad auction resulting in low CTR.
"I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do."
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, meaning, we use the same API as the Ads Manager itself. Anything created in Easy can be easily double-checked in the Ads Manager.
Also, kindly note that the Easy Ads dashboard reflects your Ads Manager dashboard, it is in fact, impossible for Easy Ads to show ANY data other than the one tracked by your Pixel and shown on your Ads Manager.
With that being said, we do recommend that you look into your Pixel/Dataset setup. It might be beneficial to troubleshoot your events as you'll encounter the same issues regardless of the platform you're using.
Our team of Meta Certified Media Buying Professionals would be more than happy to assist you with this.
Best Regards,
The Easy Ads Team
App stopped working after set up.
Hi beautyheed,
Thank you for reviewing Easy Ads.
We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?
We'd like to get to the root cause and fix this for you.
Best,
Maria Chan
A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness
Hi HousePlex.net,
Thank you for trying Easy Ads for Facebook Ads.
After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.
We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.
Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.
Kindest Regards,
Maria
I uninstalled and deactivated the application because i couldn't afford it at that moment yet it automatically charged me even though i dont have the application activated on my shopify store. Wouldn't recommend
PESIMA APLICACION ME HIZO EL CARGO EN MI CUENTA DE SHOPIFY APESAR DE HABER CANCELADO EN EL SEGUNDO DIA, SU INTERFAZ ES NEFASTA Y NO APOYA COMO REALMENTE MENCIONA, INTENTE HACER UN EMBUDO DE VENTAS Y ES UN TOTAL FIAZGO NO CONFIEN EN ESTAS APLICACIONES DE PRIMARIA, ME HUBIERA SALIDO MEJOR PAGAR A UN EXPERTO POR LA MISMA CANTIDAD
Hola Hogares,
Gracias por tomarte el tiempo de revisar la aplicación Easy Ads para Facebook.
La captura de pantalla que te enviamos por correo electrónico muestra tu historial de instalación. Instalaste la app el 9 de mayo y la desinstalaste el 19 de mayo, es decir, 10 días después. Nuestra prueba gratuita dura 7 días, así que es normal que te cobren después de que termine el periodo de prueba gratuito y aún tengas la app activada. También hemos confirmado que este es el caso con el soporte de Shopify Partner.
También nos hemos dado cuenta de que nunca te pusiste en contacto con nosotros a través de soporte para pedir ayuda o comentarios sobre tu tienda antes de publicar anuncios.
Hemos aprobado un reembolso completo para usted, por favor espere algún tiempo para que Shopify procese este reembolso. Para futuras referencias, si alguna vez tienes un problema con una aplicación de terceros, debes comunicárselo al desarrollador.
Si lo deseas, también estaremos encantados de ayudarte a validar tu tienda y productos para anuncios primero, configurar tu Business Manager después, y lanzar el embudo.
Sólo tiene que responder a nuestro correo electrónico.
Un saludo,
Maria