Reviews (273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to selectively lock products, pages, and collections, making it ideal for both wholesale and retail operations. It is especially useful for B2B access control and concealing wholesale pricing from non-logged-in users. The app is praised for its user-friendly interface that allows easy setup and management of access controls without needing technical skills. Key features include password protection for specific collections and customizable visibility based on customer tags, along with advanced options like geo-blocking and user group-specific content restrictions. Merchants report that the app is reliable and does not affect website speed or user experience negatively. Customer support is frequently commended for being responsive and helpful, particularly with custom configurations and troubleshooting. The app is favored for its comprehensive features and excellent customer support, making it a top choice for businesses focused on efficient access control.
Refine
-
By rating
It's more readable than other apps on the App Store, it's neat and nice in design. The CS manager is very friendly and quick to respond and resolve. Compared to other apps that support similar features, the price you pay is worthwhile. Thank you.
Great App!
We use it to host a membership area on Shopify and it works very well. Great customer service too.
The app works exactly as expected. Contacted support for some help with the lay-out of the lock page. The response was quick and accurate. Bottom line: looks good, works great and support is kind, fast and knowledgeable.
Easy install. Had a tiny problem getting it to work so emailed support, heard back from Ilia in less than an hour with the solution. Works like a charm!
App was perfect for what we needed it for! Had a pre-sale for special customers and wanted to give them access to a certain product before the rest of the public could view it. Worked smoothly and they even went out of their way to fix an issue I had with a different app!
This app is great! Solved our wholesale customer login issue. Now our wholesale customers can log in and place wholesale orders. Customer service is outstanding!! Denys has been great helping us resolve an issue we had. Highly recommended.
I read some reviews before installing the app. There was some negatives ones but i like to try things for my self. So i downloaded the app and it worked well we decided that we didn't need the app anymore.
Prior to deleting the app it crashed our site. Which caused me to loose sales for the whole day because my developer could not work out what was the issue until i told him that i deleted deleted the easylock app before the site stopped working. He then got to fix the issue by deleted the easy lock codes completely off my site.
Excellent app, it meets what I needed, after I needed technical support, they communicated quickly and gave me a solution, even with the time difference.
It allowed me to hide a product and only make it accessible to certain clients, after sending the key
Poor support. Had a question and never got an answer. I've waited 7 days with no reply. Try harder at support if you want to charge people for your app.
Hello,
We truly apologize for the inconvenience. We respond to all the support requests within 24 hrs (usually 3-4hrs max). I've just double-checked our ticket system (incl. spam folder) and I don't see any request from the email address related to your store or your store domain. Maybe there was some typo in the email address?..
Anyway, if you'll decide to give our app another try our support team will be happy to help and we'll respond to all the requests in a timely manner. You can contact us using the "Get support" link on this page, or by email support@nexusmedia-ua.com.
Thank you,
EasyLockdown team
Do not use this app. It crashed my website when I uninstalled. Terrible. I have never had this happen before.
I truly apologize for that inconvenience. Our support team tried to reach you by email to help with that issue but no luck. Unfortunately, if you've removed the app and have not disabled locks you've created, that may really cause some issues with your website. We have reminders about that that in the app itself, and also the app automatically sent you a notification about that when you removed it.
Unfortunately, due to app nature, to make locks really safe, the app should add some code to your theme. And due to Shopify API limitations, we technically can't disable locks automatically during the app uninstallation. So it's important to disable your locks before the uninstallation.
If you still have any issues please feel free to contact us by email support@nexusmedia-ua.com and we'll do our best to fix that ASAP.