Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

Edited March 14, 2023

We has been using Easyship for 8 years. Easyship is a friendly app for users with helpful functions and improved every year. The account manager is responsive and knowledgeable!

Ask and Embla
United States
Almost 3 years using the app
October 12, 2020

Easyship has been a game changer for my business. I would recomend this app to anyone starting a product based ecommerce business.

Oak Lab Design
Australia
Almost 3 years using the app
Edited February 9, 2023

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
United States
Almost 3 years using the app
Easyship replied March 20, 2023

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

October 23, 2017

With so many apps to sync and connect Easyship really makes it convenient to handle this problem quickly.

Thanks for being so user friendly!

Fixed Ops University Store
United States
Almost 3 years using the app
August 25, 2021

We have been using Easyship for over 6 months and it is by far the best shipping app we have ever used! And trust me, we have worked with over 7 major shipping services now to try and find the right fit for our business! There are many reasons we have finally found our home with Easyship, but first and foremost the user interface is beautiful and functional, and the customer service is amazing! We love the integrated shopping cart with customized carrier options for every customer, the ability to offer shipping insurance, and the focus on international carrier options. In the backend, we love that we can ship in bulk, while easily changing weight or label options for an individual order without leaving the page. It is also incredibly easy to create custom shipping rules, and the filtering options are almost unlimited! Hands down, this is the best shipping app we have ever used! :)

Femallay Inc.
United States
Almost 3 years using the app
March 16, 2023

We have been using Easyship over a year. It has been helpful for us and easy to use.

Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could.

In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.

Weber Workshops
United States
Almost 3 years using the app
Easyship replied March 20, 2023

Thank you for the feedback!

It's great that you've had a good experience with our customer support team.

We understand there's always room for improvement and we will continue to strive to be the best shipping app out there.

All the best,

Easyship

September 12, 2017

Easy to use and syncs well with shopify.

I love how we can automate the fulfilment process which saves a lot of my team's time.

Customer Service is top notch - Easyship responds very quickly to all my concerns.

She Collective Hk
Hong Kong SAR
Almost 3 years using the app
October 17, 2017

Really good integration for shipping packages and you get the best deal. Furthermore their real time carrier shipping is a charm. My contact at the company is very responsive and tries to understand the pain-point to help take their SaaS a step further. gogogo EasyShip !

Planetlocal
Denmark
Almost 3 years using the app
September 13, 2020

Wish we had have found Easyship 5 years ago. Streamlined our processes and made time-consuming tasks effortless. Much cheaper than other shipping companies as well - at least 1/3 cheaper on most routes.

Movement Assessment Technologies
Australia
Over 2 years using the app
March 31, 2020

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Pabebaby
Hong Kong SAR
Over 2 years using the app
Easyship replied May 13, 2020

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently.

Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response.

In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this.

All the best,

Easyship