Reviews (445)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

January 2, 2025

Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you.
Watch out for hundreds of pounds charges put on your card.

Always blaming the couriers for their additional charges due to weight checks etc.

The app works fine but their practices are scandalous.

SEEDFUL Store
United Kingdom
10 months using the app
Easyship replied January 3, 2025

We're sorry to hear about your experience. Please contact us at support@easyship.com so our team can investigate this matter promptly.

January 31, 2025

I like the platform - but very frustrating dealing with them.

Buyer beware - save yourself some and explore other options as well.

Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email ...

Smiley Honey
United States
7 days using the app
Easyship replied February 3, 2025

We're sorry to hear about your experience on the platform. Our team have reached out you over email to help resolve this soon. Alternatively, you can also contact us at ...

November 29, 2024

I worked late last night until about 12 am and signed up for a trial account with them before going to sleep. During registration, I filled in my details, including our business address in Australia and my mobile number. Their team called just a few minutes after I signed up around midnight, which made my dog bark loudly and woke up my baby, who cried for hours. It was ridiculous since they didn’ ...

Ridewave Bikes
Australia
About 9 hours using the app
Easyship replied December 2, 2024

We apologise for the inconvenience caused and our team have been notified of this and ensure it won't happen again. If there's anything else we can assist you with in the ...

September 18, 2024

Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well.

I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??

BrickShell Cases
United States
About 1 month using the app
Easyship replied September 20, 2024

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.

Our Support Team have tried reaching out to you via email but haven ...

September 30, 2024

Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business.

They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed.

Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on ...

Angy Paws
Australia
5 days using the app
Easyship replied October 23, 2024

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.

Our Support Team have reached out to you via email to investigate ...

March 17, 2024

I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.

Vibrant Sea
Canada
9 days using the app
Easyship replied July 29, 2024

Hi,

We tried reaching out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has ...

May 8, 2024

When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to support@easyship.com

Par-Tee Golf
Canada
About 2 months using the app
Easyship replied July 29, 2024

Hi,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed ...

June 15, 2023

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad ...

SAU LEE
Hong Kong SAR
Over 6 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

October 17, 2023

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

Inspire Ecoware
United States
Over 3 years using the app
Easyship replied November 1, 2023

Hi there,

Thank you for taking the time to provide your feedback, it's insights like this which help us understand how best to support our users.

As a result of feedback like ...

February 2, 2024

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some ...

Deskr
United States
About 3 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...