Reviews (445)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

November 15, 2024

This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.

Toronto Rock Athletics Inc.
Canada
3 days using the app
Easyship replied November 18, 2024

Thanks for your feedback. Please get in touch with at support@easyship.com so our team can walk you through on how to use the platform and install rates at checkout.

Edited April 8, 2024

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

Autotal.shop
Mexico
5 months using the app
Edited April 9, 2019

Be warned: EasyShip looks nice and shiny but start digging under the hood and there are some things you need to be wary of.
Pro's:
Great for cash flow (pay as you go),
Nice additions such as tracking page with banners,
Integration with PayPal,
Reasonably good support
Con's:
The Hong Kong warehouse partner they paired me with has been an unmitigated disaster. Lost orders, lost stock and ...

Jack Stillman
Australia
Over 1 year using the app
February 4, 2019

I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.

Though the shipping offers on the backend are at times lower than ...

The Dark Lord
United States
Over 1 year using the app
February 15, 2023

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

sullivansvintage
Australia
3 months using the app
Easyship replied March 20, 2023

Hi there,

Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we ...

July 15, 2024

提示我要是从中国发货就无法使用

AEVIILA
China
About 3 hours using the app
Easyship replied August 7, 2024

Thank you for your feedback. I'm sorry to hear about your experience with our platform.

Please contact us at support@easyship.com with your account details so our team can ...

July 27, 2020

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.

Stealth Hitches - The Hitch Made to be Hidden
United States
About 1 month using the app