Reviews (429)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

November 15, 2024

This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.

Toronto Rock Athletics Inc.
Canada
3 days using the app
Easyship replied November 18, 2024

Thanks for your feedback. Please get in touch with at support@easyship.com so our team can walk you through on how to use the platform and install rates at checkout.

Edited April 8, 2024

I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.

Autotal.shop
Mexico
5 months using the app
July 15, 2024

提示我要是从中国发货就无法使用

AEVIILA
China
About 3 hours using the app
Easyship replied August 7, 2024

Thank you for your feedback. I'm sorry to hear about your experience with our platform.

Please contact us at support@easyship.com with your account details so our team can assist you with any issues with our platform.

Best,
Ben (Marketing @Easyship)

December 3, 2024

This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.

Needlejig Tattoo Supply
United States
Edited April 9, 2019

Be warned: EasyShip looks nice and shiny but start digging under the hood and there are some things you need to be wary of.
Pro's:
Great for cash flow (pay as you go),
Nice additions such as tracking page with banners,
Integration with PayPal,
Reasonably good support
Con's:
The Hong Kong warehouse partner they paired me with has been an unmitigated disaster. Lost orders, lost stock and ineffective coms,
A number of selling features just weren't available and the support couldn't get them to work (No way to turn off taxes and charges for irrelevant countries, discounted shipping),
Would not allow me to have a business address outside of Hong Kong in order to ship from HK (which is so freakin bizarre it's astonishing)
The inability to sync products with Shopify (seriously you need to import a CSV file!), SKU's weights etc is similarly an insane omission. It betrays the lack of inventory management knowledge within the core team at EasyShip. This and the following omission places your fulfilment service at severe risk - you are warned,
Barcodes of products are not featured or considered. Someone thought this was unimportant. It is.

Pro's aside I have decided to stock out of the disastrous warehouse I was paired with, cut my losses and finish with EasyShip. EasyShip was pretty bummed for me so I can't blame them beyond a lack of due diligence in bringing this warehouse on-board. If you plan to ship from home or your own business perhaps consider it. Otherwise tread carefully...

Jack Stillman
Australia
Over 1 year using the app
February 4, 2019

I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.

Though the shipping offers on the backend are at times lower than other platforms, I will not use the calculated shipping rates ever again.

It's good to have as an option for manual shipping label fulfillment not for customer-facing calculated live rates at checkout.

The Dark Lord
United States
Over 1 year using the app
February 15, 2023

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

sullivansvintage
Australia
3 months using the app
Easyship replied March 20, 2023

Hi there,

Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you!

All the best,

Easyship

July 27, 2020

DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.

Stealth Hitches - The Hitch Made to be Hidden
United States
About 1 month using the app