Reviews (436)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

September 11, 2017

works great. makes shipping very easy. good job!

Drwatchband
Singapore
Over 2 years using the app
May 5, 2020

We've used a lot of different apps for 3PL and shipping for our online stores across UK, Europe, HK, and Australia, and Easyship by far has the best interface and swift integration with our eCommerce platforms. Shipping rates are always very good, so there are excellent savings too.

Moving Beans HK
Hong Kong SAR
Over 2 years using the app
Edited July 19, 2023

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple.

While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer.

Overall, EasyShip is a good service with simple integration with our Shopify store.

Route Werks
United States
Over 2 years using the app
Edited July 23, 2020

Easyship offers a powerful suite to manage your Shipping process for your eCommerce platform.

In addition, they found us the perfect set of warehouse company to host and fulfil our inventory to our clients.
If you get stuck, their support team will help out within a few hours. And even Michelle, our account manager, jump on some of our support questions to bring an accurate and blazing fast answer.

Finally, their solution allows us to provide over 20 carriers options to our end clients as well as dynamic rates and import taxes calculations directly in our checkout page.

Takane Design
United States
Over 2 years using the app
Edited July 16, 2019

Great at responding and taking action on feeback. Looking forward to working with easyship to streamline our business.

Undergroundfpv
Hong Kong SAR
Over 2 years using the app
December 20, 2017

The team is very helpful. They assisted to help set up easy ship on my website and were quick to answer any questions.

Neatfreaks By Sanch
Hong Kong SAR
Over 2 years using the app
May 11, 2020

Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!

seafrogs
Hong Kong SAR
Over 2 years using the app
May 28, 2019

Originally, we found the shipping process difficult, but now that we discovered the easyship app, it's so much easier to understand because they do most of the hard work for you. We got assigned to David, and he has helped us every step of the way by answering and explaining any questions we had, we really appreciate the help David!

Honey Skin
Australia
Over 2 years using the app
February 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Tawbury
Australia
Over 2 years using the app
June 13, 2019

The interface takes a while to get used to but once you do, it is a really great tool! This app really made my life so much easier with its variety of couriers and ease of use. What I especially like is how all the product info is automatically synced from my store so that the customs information and addresses are auto-filled into the shipping label for me. All I have to do is download the labels and print them.

I particularly appreciate the support that I received, whenever I had problems it was super easy to get help quickly. I would say this app has given me one of the best customer service experiences I have ever received, with how accommodating and helpful they were. I hope to keep using this as my store grows!

The Art of Gloria Kang
Singapore
Over 2 years using the app