Reviews (290)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its cost-effective international shipping options and user-friendly interface that supports bulk edits and easy tracking. Seamless integration with e-commerce platforms and responsive customer support enhance operational efficiency. The app displays multiple shipping options at checkout, offers powerful customization and analytical tools, and provides straightforward onboarding. Long-term merchants appreciate its reliability and continuous improvements.

June 15, 2023

As a user experience there is many way this can be improved such as the user experience and the billing layout.

The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform.

Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much.

Overall experience is bad and not ideal as many improvement is needed in many areas.

SAU LEE
Hong Kong SAR
Almost 6 years using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)

September 22, 2022

As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!

WildBoarGames
Hong Kong SAR
5 months using the app
December 8, 2021

We use this app to make our shipping service simplified for not only customers but for our employees. I have really appreciated their fast response to any issues I was having with setting up the app and want to say a huge thank you to, Atay, for his support. I appreciate you!

MarineBatteryCo.
Australia
5 months using the app
Edited May 17, 2019

Easyship has allowed us to take control of our shipping with an easy to use interface. We can now offer shipping options to our customers based on cost and time and overall our delivery times have improved significantly. Customer service is also amazing. Tracking details are very detailed and easy to access and resend to customers when they experience issues with a courier or a delivery. Thank you Easyship!

Spike-Free
United States
4 months using the app
July 18, 2020

This app is great for all of your shipping needs. I currently use it on two of my webshops! Easy to use and provides real time shipping quotes to your customers.

Brëwtality Coffee Co.
United States
4 months using the app
September 15, 2017

the dynamic rate is exactly what i need - and i think it's the only apps that supports HK post and SF.

pls continue the good work!

B2five
Hong Kong SAR
4 months using the app
September 24, 2021

Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.

Possum Creek Games
United States
4 months using the app
September 1, 2021

We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few:
* Seamless, one-click integration with Shopify (you can add many stores)
* Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide!
* Insurance
* Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes)
* Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.

Luxonis
United States
4 months using the app
February 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Tawbury
Australia
4 months using the app
September 12, 2017

User friendly and their customer services is really nice!
Will keep on using Easyship for our online shop! :)

Frequentflyer Hk
Hong Kong SAR
3 months using the app