Reviews (439)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.
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I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in your warehouse?
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
Excellent shipping platform for shopify, etsy etc. All my shipping pack slips can be done via the app easily without the need of manual input. Also the app will notify my clients about the delivery status.
I'm in Australia and this works quite well. It connects to the store and does the labeling. I like that they let you pre-pay customs for international parcels, so end-customers don't have to f around with customs. I'd prefer it if the shipping rates were a bit cheaper. Also, the labels generated by the software are compressed (zipped). Uncompressing those is time-consuming. But otherwise its a real time saver.
Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business.
A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly.
The only reason the platform works for me a little is because I have a good relationship with my courier guys, so I call them personally to tell him to pick parcels up. If I were to rely on EasyShip my business would've already been flooded with terrible reviews from people who don't ever receive their parcels.
I'll be migrating over soon to a different platform, because Easyship is INCREDIBLY unreliable. Try them at your own risk. I'm pretty mad at myself for sticking with them as long as I have.
Hi Anicha,
We recently tried reaching out to you and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.
A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.
Best,
Ben (Marketing @Easyship)
Awesome App! Before we installed this app, we were facing issues with customers living in Remote areas which incurred unexpected shipping cost for our business,
With Easyship, not only Shipping costs are calculated accurately, our customers remote areas issues are also being solved. Great Job Guys!
Hands down best app for shipping. Super easy to use and gives you the best deals on international and local shipping. Highly recommend this app!
Easyship is really amazing. It makes shipping super convenient. All I have to do is sync the orders and click on a button and make the payment. The courier comes by to collect it and will then deliver to my customers. It's that bloody easy. Definitely a great app to have for any e-commerce store!
We have been working with EasyShip for almost 2 years. They have ALWAYS had a great support team. They almost always have a member online to help you with anything inside their portal. They can find any issue with any package. Their abilities to get good rates and sync directly into Shopify is great. Shout out to Daniel who is our rep and is always very helpful!
We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.
Easyship has helped us grow our global business in such a short period of time! And helps keep our US business going strong!
The team is very responsive and supportive. Highly recommend.