Reviews (439)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its extensive international shipping options and competitive rates, enhancing both domestic and international deliveries. The user-friendly interface supports bulk edits and automatic insurance, streamlining shipping processes. Integration with various e-commerce platforms is seamless, improving operational efficiency. The responsive customer support and multiple shipping choices at checkout enhance the shopping experience, while the intuitive dashboard aids in shipment management and tracking.

Edited March 19, 2020

Easyship has helped us grow our global business in such a short period of time! And helps keep our US business going strong!
The team is very responsive and supportive. Highly recommend.

Satisfye
United States
Almost 2 years using the app
October 17, 2017

Great integration with our shop. Easyship give our customers many shipping options to choose from. It is very fast and efficient to use. Great customer support team.

Jujubekids
Hong Kong SAR
Almost 2 years using the app
November 16, 2019

Really like this to have a comprehensive view into the status of all our shipments. Love the fact you can get quotes from several carriers and the support for thermal printer labels. It really optimizes our workflow. Recommended.

Holly's Darlings
United States
Almost 2 years using the app
April 24, 2023

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes.

When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year.

We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is.

We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.

Kutuu Wholesale
United Kingdom
Almost 2 years using the app
November 6, 2017

Great product, rates, and customer service overall. Finally, I've found a dependable solution for International shipping.

Fensens
United States
Almost 2 years using the app
November 24, 2021

Great app and service, way to get your cost of shipping down. The team there is awesome and always here to help. Customer service is responsive and efficient. If you are looking at improving your shipping process, no doubt you should at least take some time to talk with them.

Happy Plugs
Sweden
Almost 2 years using the app
September 19, 2017

Very simple and easy to use shipping dashboard - has been a welcomed addition to my ecommerce store!

Junior Watches
Australia
Almost 2 years using the app
November 21, 2018

Fantastic system! Enables us to ship directly to Japan through a network of couriers and a couple of clicks. Fully synced with our Shopify inventory and warehouse giving us a live view of stock. Customer service has also been great. Highly recommend!

LVLS Unlocked
United Kingdom
Almost 2 years using the app
April 15, 2018

Easy to utilize! Thanks team, from Cowpresso Coffee Roasters Singapore. https://cowpressocoffee.sg/

Cowpresso Coffee Roasters
Singapore
Almost 2 years using the app
July 27, 2020

Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app.

One big issue was the inability to ship an order that has 2 boxes, only option is to ship them separately at double the cost- this is something they said they were working on months ago that had a 2 week deadline but it is still not an active feature.

Jasper Home Living
Australia
Over 1 year using the app
Easyship replied July 29, 2024

Hi Louisa,

We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around.

A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right.

Best,
Ben (Marketing @Easyship)