Reviews (290)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.
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easy to use & great customer service!
I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in your warehouse?
Hi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service.
Please contact us with your Easyship account details so we can investigate and resolve this matter promptly.
Thank you for your patience and understanding.
Thanks,
Ben (Marketing @Easyship)
Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show up whenever I tried to contact them. Clearly I was not a priority.
Hi there,
We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use?
First of all, in regards to the Media Mail matter, there was a technical issue that resulted in the issues you've described, but this was quickly highlighted and refunds were issued to all of those who were affected.
I apologise that it took us too long to resolve, but unfortunately, this was a complex tech issue that required an investigation and fix from our Development Team.
We're really keen to speak with you and resolve this matter in full, please get back to us at your convenience.
All the best,
Easyship
We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple.
While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer.
Overall, EasyShip is a good service with simple integration with our Shopify store.
I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me
Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service.
We've tried to reach out to you several times over the last few weeks but we haven't received a response.
You mentioned you've been using our app for a year, but looking at your account I can see that you haven't used our app to make a shipment.
If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!
All the best,
Easyship
Easyship is a great app to automate your fulfillment process. Their support (esp from Eric) has been great. Last but not least, they shipping rates are great! Highly recommended!
CreativityBox.org is a public-benefit corporation making tech ed accessible to children of all ages. Our flagship product, www.LearnWithMochi.com Robotics Kits with books is shipped globally. Previously we worked with several small local shipping providers in China and have seen a lot of problematic shipments and delays in deliveries. At this point, we decided to try out Easyship. It proved to be a reliable platform, the system is very user-friendly and it's quite easy to use. You have full control of creating and managing the shipments. If any problems arise with the labels, you can see error messages instantly in your dedicated dashboard. The support staff has been very responsive, friendly, helpful. They are a charm to work with. Highly recommended.
Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!
Great to hear you're enjoying Easyship!
What a useful app to help us find the best solutions for shipping our orders. We can sort by the lowest rate or the fastest, and the interface is pretty easy to use.
I just wish the site were better optimized for mobile!
UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.
Hi there,
Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees.
Couriers may charge an additional residential area surcharge, depending on the destination address.
The information regarding the residential surcharge is made available in your dashboard when selecting the courier
To support shipments to or from residential locations, the couriers define a residential location as a collection or delivery to a home, including a business operating out of a home that does not have an entrance open to the public. A surcharge applies to each package collected from or delivered to a residential location.
You can find more information in our Help Centre article here: https://support.easyship.com/hc/en-us/articles/360024835071-Residential-Area-Surcharges
We hope this information helps and if you require any further information, please feel free to reach out to us at support@easyship.com and our team will do all they can to help.
Kind regards,
Easyship