Reviews (285)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.

May 17, 2019

Before using Easyship we used three different app's for our domestic and foreign shipments. Now with Easyship it has streamlined our shipments into one app that has all shipped information on one page. I would recommend for any eCommerce vendor to control their shipments.

Rainbeau Curves
United States
About 1 month using the app
February 10, 2021

This app has absolutely changed our business. I Heart Wall Art ship lots of big and bulky items from our workshop outside a major city and it's always been a nightmare to try and find good courier rates. We're getting the best details we've ever had now, and have found the system easy to use and incorporate into our business.

I Heart Wall Art Australia
Australia
About 1 month using the app
September 13, 2020

Wish we had have found Easyship 5 years ago. Streamlined our processes and made time-consuming tasks effortless. Much cheaper than other shipping companies as well - at least 1/3 cheaper on most routes.

Movement Assessment Technologies
Australia
30 days using the app
June 18, 2020

Easyship literally saved us 50% on shipping costs, which then translated to a higher customer conversion rate. It's so easy to use and the support was amazing. Hiromi is absolutely amazing and Easyship should be happy to have her on their team. She was great! Highly recommend easyship!

Montauk Tackle Company
United States
29 days using the app
March 3, 2019

The app is really easy to use and very useful in terms of being able to build analytics around all your shipping. Very seamless!

Matea Designs
Australia
28 days using the app
February 11, 2018

I'm writing this review based on one unique feature of EasyShip.

I ship large but light product boxes. If a customer orders two, they need to ship separately or my shipping costs extend into balloon pricing. All of the other shipping apps seem to think that my light items fit into a single box, and charge accordingly. I could get stuck with big losses on my shipping costs.

Easyship is the only app that allows me to enter the dimensions of my boxes. I'm still figuring it all out, but at least I'm not getting stuck with shipping overages.

Cat In The Box Llc
United States
27 days using the app
Edited February 11, 2019

Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg

Delightbulbs
Singapore
Over 1 year using the app
September 19, 2019

Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.

The Panic Room
Singapore
Over 1 year using the app
Edited September 17, 2019

Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping.
However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.

5erenity²
Singapore
Over 1 year using the app
September 13, 2019

I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) weights and box dimensions increased the chargeable weight by FedEx. It's no wonder this is a free app and as for me, it doesn't work for our business.

Also, be aware you will be charged by FedEx for Residential Area Surcharge. This amount can be anywhere from $4.40 to just under $10.00. It's depends on how far the delivery is out of the way for the driver. This comes out of your pocket unless you pass this cost onto the customers. Then again, this increase most likely will have your customers shopping elsewhere online.

Be aware, Easyship will nickle and dime you to death. I'm done and will now use USPS and UPS offered by Shopify. It's cheaper.

CTDC
United States
10 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.

Please contact us with your account details so we can resolve this matter promptly.

Thank you for your patience.

Best,
Ben (Marketing @Easyship)